Retention Specialist

3 days ago

Cape Town, Western Cape, South Africa Initiate International Full time R80 000 - R120 000 per year


Are you ready to immerse yourself in the fast-paced world of online sports betting and make a tangible impact? We're searching for a Retention Specialist in Cape Town who's passionate about driving customer loyalty through engaging, data-driven campaigns. If you thrive on optimizing strategies, experimenting with innovative retention techniques, and seeing the direct results of your work, this role will put you in the driver's seat.

Your key job responsibilities as the Retention Specialist in Cape Town will include:

  • Campaign Mastermind: You'll be the go-to person for executing high-impact retention campaigns across channels like email, SMS, and push notifications. You'll not only launch these campaigns but fine-tune them for maximum engagement.
  • Data Detective: Dive into campaign performance data, uncover trends, and present actionable insights that will shape future efforts. From post-campaign analysis to ROI reporting, you'll play a crucial role in steering campaign success.
  • Retention Architect: Collaborate with a dynamic team to craft and implement strategies designed to boost customer lifetime value (CLV) and keep churn at bay. Your creativity will help develop strategies that stand out in the market.
  • Customer Whisperer: Using advanced customer data, you'll create and manage segmented groups, ensuring each customer feels like the campaign was made just for them.
  • Calendar Guru: Manage and coordinate the promotional calendar to guarantee that every campaign hits its mark on time. You'll be the one making sure nothing slips through the cracks.

Requirements for this Retention Specialist job in Cape Town:

  • 2+ years in a retention or marketing role, ideally in the online gambling or sports betting world, where you've lived and breathed customer engagement.
  • Bachelor's degree or Diploma in Marketing, Business, or a related field.
  • A solid understanding of online sports betting and casino products is key to designing campaigns that hit home with the target audience.
  • Familiar with CRM platforms and campaign management tools (Optimove, Salesforce, or similar), and comfortable navigating them to drive campaign success.
  • You don't just look at numbers; you interpret them. Your ability to extract actionable insights from data will be vital in enhancing future campaigns.
  • Whether it's a quick SMS or an in-depth email campaign, you know how to craft compelling messages that resonate with customers.
  • With your excellent organizational skills, you can juggle multiple projects without missing a beat in a fast-paced environment.
  • You spot every little detail, ensuring every campaign is flawlessly executed from start to finish.

Are you the person who can take customer retention to the next level? Apply now for this Retention Specialist role in Cape Town and be part of a team that's shaping the future of online sports betting 

  • Retentions Agent

    6 days ago

    Cape Town, Western Cape, South Africa Rain Full time R90 000 - R180 000 per year

    We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.To be successful as a retention specialist, you should have a persuasive attitude, excellent...

  • Retention Specialist

    1 week ago

    Cape Town, Western Cape, South Africa DigiOutsource Full time R900 000 - R1 200 000 per year

    Kick-start your career in the online gaming world and experience the very latest in technology and innovation.Who We AreWe're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming...

  • Retention Specialist

    1 week ago

    Cape Town, Western Cape, South Africa DigiOutsource Full time R250 000 - R500 000 per year

    Kick-start your career in the online gaming world and experience the very latest in technology and innovation.Who we areWe're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming...

  • Talent Development Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Prescient Full time R450 000 - R750 000 per year

    Purpose of role:The Talent team strives to create the best experience for all employees throughout the organisation, focusing on people and culture. The team is responsible for various talent management initiatives including but not limited to: resource planning, employee engagement and retention, embedding the Prescient EVP, talent development, career...

  • Remuneration Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Future Careers Full time R50 000 - R100 000 per year

    Introduction Future Careers is seeking a Remuneration Specialist to join the Payroll and Remuneration department of a large national organisation. The role is based at Head Office in Cape Town and reports to the Group Payroll Manager. This position includes managing a small team and plays a key role in providing guidance, advice, and operational support on...

  • Donor Engagement Specialist

    4 days ago

    Cape Town, Western Cape, South Africa Hashtag Nonprofit NPC Full time R900 000 - R1 200 000 per year

    WWF South AfricaDonor Engagement Specialist at World Wide Fund (WWF South Africa)Deadline:05 December 2025Region:Hybrid (based in Cape town, Johannesburg or Durban)Salary:Available upon inquiryType of employment:Full timeJob DescriptionType:Permanent, Full-TimeLocation:Hybrid, 3 days in office per week (CPT/JHB/DBN)Closing:Midnight, 5 December 2025The...

  • Digital Engagement Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Tower Group South Africa (PTY) Ltd Full time R250 000 - R500 000 per year

    Job Title: Digital Engagement SpecialistThe world's leading independent conservation organisation is seeking a skilled Digital Engagement Specialist to manage and optimise its website and digital platforms. This role focuses on website content management, design, and optimisation (60%), alongside digital engagement initiatives (40%) that drive web traffic,...

  • Affiliate Program Specialist

    3 days ago

    Cape Town, Western Cape, South Africa Initiate International Full time R250 000 - R500 000 per year

    Our client is looking for an Affiliate Program Specialist to join their team in Cape Town and immerse yourself in the dynamic world of online betting. As a key player in our client's organization, you'll have the opportunity to drive innovation and shape the future of affiliate marketing within the gaming industry. They are seeking a driven individual with...

  • Remuneration & Benefits Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Cape Union Mart International Full time R900 000 - R1 200 000 per year

    We are looking for a dynamic Remuneration & Benefits Specialist to join our Human Resources Department who in this high-impact role will combine deep technical expertise in remuneration and benefits with strategic influence across our Group of companies in South Africa, Namibia, and Botswana.Your impactLead our annual reward calendar, including salary...

  • Backup & Disaster Recovery (DRaaS) Specialist

    3 days ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R1 000 000 - R2 500 000 per year

    Backup & Disaster Recovery (DRaaS) Specialist - Cape TownKey ResponsibilitiesBackup OperationsDesign, implement, and manage automated backup schedules for critical systems.Define and enforce data retention policies to meet business and compliance requirements.Monitor backup performance and resolve issues proactively.Disaster Recovery (DRaaS) PlanningDesign...