Field Technical Manager, S. Africa

2 days ago

Johannesburg, South Africa AGCO Full time

**Who we are looking for**:
**What will you do**:

- Product champion at level 1 support, working alongside the other Field Service product champion team staff.
- Provide direct technical support through AGCO reporting Web based systems and Phone support, also with field visits to Distribution, Dealers and End users.
- Collate and quantify field service issues, providing all required warranty failure information and liaising with Level 2 support in order to source plant technical / engineering teams for full resolution.
- Coordinate all field campaigns and repair programmes on designated products ensuring that completion rates are achieved and in line with company objectives.
- Working with technical training teams in order to author specialist technical training documentation.
- Providing training to Dealers on designated products and processes at both AGCO and dealer locations.
- Author local service bulletins/information providing additional technical information to dealers to suit AGCO Africa requirements.
- Attend training and service meetings at designated Africa events and source factories.
- Collate, present and follow up the top 5 product issues at Africa service review meetings.
- Provide technical and operation support to whole goods teams, in field events, demonstrations and product matching.
- Conducting Dealer service audits, as well as Dealer technical skills assessments.

**What will you bring**:

- HND or equivalent qualifications in agriculture/machinery and qualified trade test.
- Minimum of 3-5 years’ experience working directly with agricultural equipment or in a related industry post qualifications.
- Experience working with Combines, Bailers, Hay equipment, Planters and Tractors.
- Fluent in English language, French or Afrikaans a benefit.
- Computer and administration skills.
- Ability and willingness to travel within Africa as well as to other AGCO locations.
- Valid Driver’s licence.

**A plus if you have**:

- Able to communicate in a clear concise manner, both written and spoken.
- Able to analyse problems by obtaining, organising and scrutinising relevant information.
- Excellent presentation skills when identifying regional technical issues for timely resolution.
- Good attention to detail.
- Able to influence people - confident and assertive.
- Self
- motivated.

**What we offer**:
Experience our globally diverse and enterprising culture, while helping us to create innovative technologies that help to feed the world. Whether you want to learn a new skill or you aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level.

We invite you to “Make the Most of YOU” - Benefits include: health care, and wellness plans, retirement plans flexible and virtual work options (where available), paid holidays and paid time off, company philanthropic programs, and much more

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