Exclusive Services Specialist

2 weeks ago

Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 22176673

**Job Category** Reservations

**Location** MI Regional Office Cape Town, Arthur's Road, Western Cape, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Position Summary**:

- To serve as a resource and contact between wholesalers, travel agents, PSS Hotels and the Customer Engagement Center (CEC).
- To support special corporate accounts within the PSS Hotels.

**Duties and Responsibilities**:

- To assist external wholesalers, PSS hotels and CEC with any hotel wholesale enquiries e.g. resolving problems, answering queries. To act as primary point of contact for hotel administration or wholesale related enquiries.
- To communicate information regarding hotel wholesalers and hotel specific information in a timely manner and to ensure and monitor understanding of information communicated.
- To have a full working knowledge of and be able to promote and sell the PSS hotels.
- To perform any reasonable request as directed by the PSS hotels management.
- To have a thorough knowledge all bookings systems; EMPOWER and MARSHA.

**Job Pre-requisites**
- Ability to function in a fast-paced environment, handling multiple priorities simultaneously.
- Fluency in German and English, both written and spoken
- Demonstrated good analytical, problem-solving skills and attention to detail.
- Strong organizational skills - able to demonstrate self-managing and operate within a team.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

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