Customer Service Coordinator

**Location: Paarden Eiland, Cape Town**

**Salary: Market related**

The company is design oriented and manufactures standard and customised product solutions for the architectural, rail, commercial and industrial industries. This is a rapidly growing and highly innovative business with a young and energetic team.

**Main Responsibilities may include, but not limited to**:
Customer Service
- Thorough knowledge of customer service principles and practices in after sales.
- Ability to handle customer inquiries, complaints, and feedback promptly and professionally.
- Proficiency in problem-solving and conflict resolution to provide satisfactory solutions to customer issues.

Organizational and Multitasking Abilities:

- Strong organizational skills to manage multiple customer inquiries and tasks simultaneously.
- Ability to prioritize and respond to customer requests in a timely manner.
- Detail-oriented approach to ensure accurate and thorough documentation of customer interactions and issue resolution.

Teamwork and Collaboration:

- Capability to work collaboratively with cross-functional teams, such as sales, operations, engineering and on-site technicians, to address customer needs.
- Willingness to assist colleagues and share knowledge to enhance overall customer service performance.

Technology Proficiency:

- Proficiency in Microsoft NAV will be advantageous

Adaptability and Resilience:

- Ability to work in a fast-paced and dynamic environment, adapting to changing customer demands and priorities.
- Resilience to handle stressful situations and maintain composure while resolving customer related issues.
- Knowledge of Products or Services:

- Depending on the industry, familiarity with the company's products or services is often preferred to provide accurate information and support to customers.
- Knowledge and experience in Lighting industry will be advantageous

Despatch:

- Manage dispatch dept as to timeous delivery of SO's and general discipline and following all rules
- Ensure Stock for dispatch is ordered timeously
- Inspect consumption on completed orders
- Ensure that drivers are optimised correctly
- Make sure that all rules are adhered to pertaining to vehicle control

**Minimum Requirements**:

- Grade 12 or equivalent
- Excellent verbal and written communication skills are essential for effectively interacting with customers, colleagues, and other stakeholders.
- Strong active listening skills to understand customer needs and concerns.
- Empathy and patience in dealing with challenging or irate customers.
- Ability to maintain a professional and friendly demeanor while resolving customer issues.

**Benefits**
- Funeral Plan
- Death and Disability cover
- EAP Programmes

**Reporting to**

Factory Manager

**Core Competencies and Personal Attributes**

Behavioural Criteria to be successful in this position:
**1. Integrity**:
The employee instils mutual trust and confidence. The employee behaves fair, respectful and

ethical manner towards others. The employee demonstrates a sense of corporate responsibility, loyalty and

adherence to company's values.

**2. Interpersonal Skills**:
The employee maintains positive working relationships and work harmoniously

and effective with co-workers and superiors. Minimize conflict and friction. The employee is effective in a

team. Consider tact, diplomacy, compassion and sensitivity.

**3. Initiative**:
The employee seeks continual Self-development, takes initiative to improve things, looks for

creative or innovative solutions to problems.

**4. Conflict Handling**:
The employee is able to resolve conflict in a positive and constructive manner without

reacting on a personal level. The employee reacts positive to constructive criticism.

The employee displays positive attitude to the job.

**5. Self-Management and commitment**:
The employee goes the extra mile. The employee accepts responsibility. Are energetic and passionate about what they do. Persevere until satisfactory results are attained.

**6. Help Others Succeed**:
Makes an active contribution to a joint result (organizational target) or to

resolving problems or conflicts. Thinks in terms of possibilities. Is able to solve issues and problems in a

timely and effective manner, working as a team.

**7. Dare to Lead**:
Is willing to improve individual performance and stimulate others to act accordingly.

Setting the standard and example. Being solution driven.

**8. Exceed Expectations**:
Carries out tasks without help from others; takes command of problem situations

and aims to achieve more than the basic requirements. Goes above and beyond the basic expectations of

the role and the business.

**Personal Attributes**:
1. Display a positive Attitude

2. Flexibility and Agility

3. Analytical Mindset

4. Ability to do multi-tasking

5. Ability to work under pressure

6. Excellent Communication Skills

7. Technical Proficiency

8. Performance under pressure

9. Attention to detail

10. Abilit