Executives-Customer Care Voice-Customer Experience
3 weeks ago
Job Description Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast‑paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative team environment. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us. Responsibilities Receive inbound calls from policyholders in a contact center environment. Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments. Accurately interpret and verify billing transactions. Respond to simple as well as complex billing inquiries from policyholders. Provide policyholders with technical support on the client systems. Follow up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program. Perform other duties as needed. Qualifications Experience of up to 1 year, preferably in a customer service environment Some post High School education preferred Excellent telephone etiquette and service delivery skills Strong communication skills and effective listening abilities Effective organizational and time‑management techniques Exhibit patience and a positive outlook when working with policyholders Contribute to an environment of accountability, collaboration and teamwork Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.) Able to commit to the entirety of the training program and work within a structured operation environment. #J-18808-Ljbffr
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Cape Town, South Africa EXL Full timeExecutive-Customer Care Voice-Customer Experience EXL Cape Town, Western Cape, South Africa 1 day ago Be among the first 25 applicants The intake agent will receive and review the fax images and start data entry in the system. Validate and verify the provider and member using all compliance metrics. Create the precert case and route the case to the...
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Cape Town, South Africa EXL Full timeExecutive-Customer Care Voice-Customer Experience EXL Cape Town, Western Cape, South Africa The intake agent will receive and review the fax images and start data entry in the system. Validate and verify the provider and member using all compliance metrics. Create the precert case and route the case to the appropriate bucket for initial or final review....
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Cape Town, South Africa EXL Full timeExecutive-Customer Care Voice-Customer Experience Location: EXL Cape Town, Western Cape, South Africa Key Responsibilities Receive and review fax images and initiate data entry in the system. Validate and verify providers and members using all compliance metrics. Create pre-certification cases and route them to the appropriate bucket for initial or final...
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Cape Town, South Africa EXL Full timeSenior - Customer Experience Consultant - Customer Care Voice - Customer Experience EXL Cape Town, Western Cape, South Africa Highly experienced Customer Experience (CX) Design Manager to lead and shape our customer experience strategy. In this role, you manage a team of CX designers and work closely with senior stakeholders to develop and execute strategies...
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Senior Executive-Customer Care Voice-Inbound
4 weeks ago
Cape Town, South Africa EXL Full timeSenior Executive-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa Overview: Senior Executive-Customer Care Voice-Inbound role at EXL in Cape Town, focused on delivering high-quality inbound customer care in a policyholder billing context. Responsibilities Receive inbound calls from policyholders in a contact center environment. Process...
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Executive-Customer Care Voice-Inbound
2 days ago
Cape Town, South Africa EXL Full timeExecutive-Customer Care Voice-Inbound Location: EXL Cape Town, Western Cape, South Africa Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to...
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Executive-Customer Care Voice-Inbound
2 hours ago
Cape Town, South Africa EXL Full timeExecutive-Customer Care Voice-Inbound Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast‑paced contact centre environment. Your role involves processing billing transactions, addressing inquiries and providing technical support with professionalism and precision. With strong...
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Executive-Customer Care Voice-Inbound
3 weeks ago
Cape Town, South Africa EXL Full timeExecutive-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa. We are looking for a Customer Service Representative to join our dynamic team as the frontline contact for policyholders in a fast‑paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with...
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Executive-Customer Care Voice-Inbound
3 weeks ago
Cape Town, South Africa EXL Full timeEXL Cape Town, Western Cape, South Africa Executive-Customer Care Voice-Inbound Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a...
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Executive-Customer Care Voice-Inbound
4 weeks ago
Cape Town, South Africa EXL Full timeExecutive-Customer Care Voice-Inbound Location: EXL Cape Town, Western Cape, South Africa Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Business Consulting and Services Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast‑paced contact center...
