Customer Service Coordinator em South

Purpose & Overall Relevance for the Organisation
We are seeking an enthusiastic and hard-working individual to become a member of our Customer Service Team. This diverse role will see you managing a variety of tasks and primarily responsible for managing the customer order environment and providing assistance in customer service teams for various administrative tasks.

Key Responsibilities
- Process and coordinate all orders on time, received via Excel (upload) system, telephone, mail or otherwise, following existing Company policies, procedures, and programs.
- Ensure timely and accurate order entry/conversion and release of orders for processing all order commitments relative to terms, pricing, product information, stock availability, routing, product delivery or any other agreed upon specialty services, handling, and/or compliance guidelines.
- Assist customers and consumers with various information requests (order tracking, stock availability, retail prices, purchase prices, discounts, delivery dates, claims and returns questions etc.)
- Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures, and programs.
- Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
- Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
- Work towards both independent and team KPI’s to improve business standards, service levels and financial results.
- Provide assistance and support to all brands as assigned by Customer Service Supervisor.
- To be proactive in your approach and drive change where applicable.

Knowledge, Skills, and Abilities
- A strong customer service focus
- Excellent communication skills and a proven ability to develop long lasting relationships with our key accounts
- Ability to contribute to a team environment where performance is measured
- Experience in working under pressure to meet deadlines and conflicting priorities
- Strong Microsoft Office skills are essential.
- SAP experience preferable
- Excellent command of English language

Requisite Education and Experience / Minimum Qualifications
- University degree or equivalent
- Minimum 2 years of experience of sales, supply chain, logistics and/or customer service

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

**ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.**

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- JOB TITLE:
- Customer Service Coordinator EM South - 9 Month Temporary Role- BRAND:
- adidas- LOCATION:
- Cape Town- TEAM:
- Sales- STATE:
- WC- COUNTRY/REGION:
- ZA- CONTRACT TYPE:
- Temp- NUMBER:
- 516059- DATE:
- Sep 13, 2024