Quality Assurance Team Leader

Talksure is looking for a highly qualified Quality Assurance Team LeaderMAIN PURPOSE OF THE ROLEOversee and manage the day-to-day operations of a Quality Assurance teamDUTIES AND RESPONSIBILITIESTo ensure customer satisfaction through monitoring agent interaction with the customer.• Collate and distribute send reports• Liaise with sales departments•...

About the Role: We are looking for a motivated and experienced Quality Assurance (QA) Team Leader to join our dynamic Contact Centre team. In this role, you will lead and develop a team of QA Analysts/Specialists, ensuring that every customer interaction reflects our commitment to excellence, compliance, and customer satisfaction. As a QA Team Leader, you...

Talksure is looking for a highly qualified Quality Assurance Team Leader MAIN PURPOSE OF THE ROLE Oversee and manage the day-to-day operations of a Quality Assurance team. DUTIES AND RESPONSIBILITIES To ensure customer satisfaction through monitoring agent interaction with the customer. Collate and distribute send reports Liaise with sales departments...

Quality analyst to join our Team at our New Branch in Central Umhlanga: Job Specifications: Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center agents who deal with our existing and potential customers. The QA will monitor inbound and outbound calls to assess associates demeanor, technical accuracy,...

Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail,applicant must pose a keen ability to adhere to SLA, we offer a competitive basic salary and an awesome working environment. We pride ourselves with quality and look forward to having awesome people join our rapidly growing Team!! **We offer**: -...

We are Hiring! Quality Assurance Agents - Durban Umhlanga - Benefits:_ - R7500 Salary Package - In house canteen - Incentives - Permanent Position - Medical Aid **Requirements**: - 6+ Months International QA Experience - Reliable transport to Umhlanga - Computer Literate WhatsApp **#QA** to **066 469 5699** to start your interview processs. **Job...

**Role Purpose** **Key Responsibilities** - Lead and manage QA teams across multiple business units, campaigns, and clients. - Review QA dashboards, scorecards, and calibration outputs to identify trends and escalate issues. - Ensure daily/weekly calibration sessions are aligned with client and operational expectations. - Validate QA reports and present...

To effectively manage a team of consultants. To ensure that the productivity of the team is well managed, mentor staff and to provide the best advice and solutions to all requests, ensuring a cost-effective solution to the client. Ensure that consultants are service orientated and that all client and TTS policies are adhered to. Ensure the ongoing...

**Job Purpose**: - Drive superior customer service performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality and operational efficiency. **Description**: *** We are looking A Team Leader to join our team. This is a development role that seeks to give growth opportunities to our people, while also looking...

**Overview**: As a Sales Team Leader, you play a crucial role in ensuring exceptional service delivery to our valued clients. Your leadership, guidance, and mentorship to a team of Agents are the pillars that uphold our commitment to excellence. **Key Responsibilities**: **Operational Excellence**:Drive the operational agenda by providing daily direction...