Quality Assurance Team Leader

About the Role: We are looking for a motivated and experienced Quality Assurance (QA) Team Leader to join our dynamic Contact Centre team. In this role, you will lead and develop a team of QA Analysts/Specialists, ensuring that every customer interaction reflects our commitment to excellence, compliance, and customer satisfaction. As a QA Team Leader, you...

**Talksure is looking for a highly qualified Quality Assurance Team Leader** **MAIN PURPOSE OF THE ROLE** Oversee and manage the day-to-day operations of a Quality Assurance team **DUTIES AND RESPONSIBILITIES** To ensure customer satisfaction through monitoring agent interaction with the customer. - Collate and distribute send reports - Liaise with sales...

Talksure is looking for a highly qualified Quality Assurance Team LeaderMAIN PURPOSE OF THE ROLEOversee and manage the day-to-day operations of a Quality Assurance teamDUTIES AND RESPONSIBILITIESTo ensure customer satisfaction through monitoring agent interaction with the customer.• Collate and distribute send reports• Liaise with sales departments•...

**Job Purpose**: - Drive superior customer service performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality and operational efficiency. **Description**: *** We are looking A Team Leader to join our team. This is a development role that seeks to give growth opportunities to our people, while also looking...

Quality analyst to join our Team at our New Branch in Central Umhlanga: Job Specifications: Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center agents who deal with our existing and potential customers. The QA will monitor inbound and outbound calls to assess associates demeanor, technical accuracy,...

A team leader guides, oversees, develops, and inspires his team to achieve the goals that contribute to the growth of the department and wider organization, they do this by creating an environment that promotes positive communication, encourages bonding of team members, and drive a culture of high performance. **Description / Task**: - Managing Performance...

Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail,applicant must pose a keen ability to adhere to SLA, we offer a competitive basic salary and an awesome working environment. We pride ourselves with quality and look forward to having awesome people join our rapidly growing Team!! **We offer**: -...

About the job Transmission Assurance Specialist Role title: Transmission Assurance Specialist Duration: 12 months To provide Transmission Service Assurance support for transport network architecture from core to access domains. As a Specialist TX Assurance your main responsibilities will involve: Assisting to resolve P1 to P4 failures by engaging with high...

We are Hiring! Quality Assurance Agents - Durban Umhlanga - Benefits:_ - R7500 Salary Package - In house canteen - Incentives - Permanent Position - Medical Aid **Requirements**: - 6+ Months International QA Experience - Reliable transport to Umhlanga - Computer Literate WhatsApp **#QA** to **066 469 5699** to start your interview processs. **Job...

Talksure SA are growing and we are on the hunt for exceptional leaders to join our team! Here at Talksure we pride ourselves at being people focused and growth orientated. We thrive on seeing out teams earning, learning and Growing! As such we are looking for Junior leaders that are people centric, passionate and positive. You Will Need 2 years + leading a...