Team Leader

1 day ago


Umhlanga, South Africa Tourvest Travel Services Full time

To effectively manage a team of consultants. To ensure that the productivity of the team is well managed, mentor staff and to provide the best advice and solutions to all requests, ensuring a cost-effective solution to the client. Ensure that consultants are service orientated and that all client and TTS policies are adhered to. Ensure the ongoing all-encompassing viability of the division.
- To effectively action all reservations at a senior consultant level
- Ability to remain calm and assist the client or consultant during an emergency to the best of our ability, in the quickest possible time frame and at the best fare available
- To guide and implement Standard Operating procedures.
- Team to be ISO compliant
- Adherence to all client and TTS policies

Ability to find the best solution to the problem
- Involvement in client implementations
- Daily ECC call clearing
- Develop and continuously update office bibles
- Monthly quality assurance on call recordings
- Monthly qc of team sop compliance
- Monthly sop updates to the team/training
- Deal with operational queries and complaint resolution
- Monitor dashboards at all times
- Monitor call centres
- Team training
- Team leave
- Radar report management
- Monitor SLAs through dashboards/reports
- Ensure that each consultant is at the correct productivity level
- Qc daily check for incentives (calls and call log accuracy)
- Matric Qualification
- Travel Diploma
- Amadeus
- Up to date with all fares courses
- Relevant leadership courses

Minimum 5 years international consulting experience

**Job Types**: Full-time, Permanent


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