Team Leader

5 days ago


Umhlanga Rocks, South Africa Huntswood Full time

**Job Purpose**:

- Drive superior customer service performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality and operational efficiency.

**Description**:
***

We are looking A Team Leader to join our team. This is a development role that seeks to give growth opportunities to our people, while also looking for the right talent and skills to lead our teams.

**Requirements**:

- Min 6 months tenure in the business.
- Met KPI’s for the past 3 months - AHT, Quality, Compliance, FCR, CSAT and/or smart.
- Clear disciplinary record - no active warnings
- Excellent attendance record.

**Technical skills**:

- Report writing skills.
- Proficiency in Microsoft Office highly advantageous
- High levels of analytical capability
- Customer Service Experience champion.
- Brilliant interpersonal skills.
- Previous team leader experience beneficial but not crucial.



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