Quality Assurance Executive

Quality analyst to join our Team at our New Branch in Central Umhlanga: Job Specifications: Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center agents who deal with our existing and potential customers. The QA will monitor inbound and outbound calls to assess associates demeanor, technical accuracy,...

**Talksure is looking for a highly qualified Quality Assurance Team Leader** **MAIN PURPOSE OF THE ROLE** Oversee and manage the day-to-day operations of a Quality Assurance team **DUTIES AND RESPONSIBILITIES** To ensure customer satisfaction through monitoring agent interaction with the customer. - Collate and distribute send reports - Liaise with sales...

Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail,applicant must pose a keen ability to adhere to SLA, we offer a competitive basic salary and an awesome working environment. We pride ourselves with quality and look forward to having awesome people join our rapidly growing Team!! **We offer**: -...

Talksure is looking for a highly qualified Quality Assurance Team LeaderMAIN PURPOSE OF THE ROLEOversee and manage the day-to-day operations of a Quality Assurance teamDUTIES AND RESPONSIBILITIESTo ensure customer satisfaction through monitoring agent interaction with the customer.• Collate and distribute send reports• Liaise with sales departments•...

Talksure is looking for a highly qualified Quality Assurance Team Leader MAIN PURPOSE OF THE ROLE Oversee and manage the day-to-day operations of a Quality Assurance team. DUTIES AND RESPONSIBILITIES To ensure customer satisfaction through monitoring agent interaction with the customer. Collate and distribute send reports Liaise with sales departments...

About the Role: We are looking for a motivated and experienced Quality Assurance (QA) Team Leader to join our dynamic Contact Centre team. In this role, you will lead and develop a team of QA Analysts/Specialists, ensuring that every customer interaction reflects our commitment to excellence, compliance, and customer satisfaction. As a QA Team Leader, you...

**Role Purpose** **Key Responsibilities** - Lead and manage QA teams across multiple business units, campaigns, and clients. - Review QA dashboards, scorecards, and calibration outputs to identify trends and escalate issues. - Ensure daily/weekly calibration sessions are aligned with client and operational expectations. - Validate QA reports and present...

Role title: Transmission Assurance Specialist Location: Umhlanga, KZN Duration: 12 months Role purpose: To provide Transmission Service Assurance support for transport network architecture from core to access domains. As a Specialist TX Assurance your main responsibilities will involve:Assisting to resolve P1 to P4 failures by engaging with high level...

**Role title: Transmission Assurance Specialist** **Location: Umhlanga, KZN** **Duration: 12 months** **Role purpose**: - To provide Transmission Service Assurance support for transport network architecture from core to access domains. **As a Specialist TX Assurance your main responsibilities will involve**: - Assisting to resolve P1 to P4 failures by...

Role title: Transmission Assurance Specialist Location: Umhlanga, KZN Duration: 12 months Role purpose: To provide Transmission Service Assurance support for transport network architecture from core to access domains. As a Specialist TX Assurance your main responsibilities will involve: Assisting to resolve P1 to P4 failures by engaging with high level...