Broker Client Services Agent

1 day ago

Midrand, South Africa Sanlam Full time

**Who are we?**

**What will you do?**

**Minimum Qualification**
- Regulatory Exam (RE 5)
- Matric / NQF 4
- Full FAIS Credits

**Minimum Experience**
- Minimum 3 years Insurance administrative experience
- Exposure to the broker or dealer servicing environment
- Minimum 3 years Personal Lines Underwriting experience

**Deliverables include, but will not be limited to**
- Assist with amendments to client’s policies.
- Provide brokers with constant feedback on queries.
- Attend to QA corrections as identified by the QA department.
- Competencies Required
- Organized
- Self-disciplined
- Self-motivated
- Analytical
- Attention to detail.
- Excellent administrative Skills
- Good communication skills
- Able to work flexible hours.
- Customer focus
- Active listening skills
- Results oriented.
- Teamwork
- Follow up - must be able to establish procedures to monitor that, which has been promised and delivered
- Good MS Office skills
- Ability to plan and manage time efficiently

**Knowledge and Skills**
- Customer Service
- Team Support
- Administration
- Quality, compliance and accreditation

**Personal Attributes**
- Communicates effectively - Contributing dependently
- Decision quality - Contributing dependently
- Action orientated - Contributing dependently
- Optimises work processes - Contributing dependently

**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

**Turnaround time**

**Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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