Customer Support Representative

5 days ago

Cape Town, South Africa Dineplan Full time

**About the job**

We’re looking for an energetic, personable self-starter to join our tight-knit but rapidly growing team.

You will be working within a small team of young professionals who are passionate about providing excellent service to the restaurant industry while creating a fun, supportive and innovative culture within the team.

**Responsibilities**:
**Managing Incoming Support Queries**
- Become a Dineplan product knowledge expert.
- Manage inbound support tickets, making sure that all tickets are handled timeously and directed to the appropriate department as needed.
- Provide troubleshooting and assist clients with account changes, updates and queries.
- Build a professional relationship with the clients that you deal with on an ongoing basis.
- Work well within our team to achieve any team or individual goals.

**Identify Product Improvements and Future Growth**
- Report any concerns, complaints or requests for improvement to customer success manager and development team.
- Report any difficulties, inefficiencies or ideas for improving the efficiency of the support team to do their job to the customer success manager.
- Work with the customer success manager to create articles for the Knowledge Base and make sure that this is continuously kept up to date.
- Stay up to date with current trends in the restaurant and tech industry; especially relating to support/client success trends within the SAAS industry.

**Key Skills Required**
- Excellent and professional communication skills in English (verbal and written)
- Passion for and previous experience in a customer service role
- Ability to multitask
- Good organisational skills
- Ability to handle conflict situations
- High attention to detail
- Tech savvy / High computer literacy
- Energetic and bubbly personality
- Willingness to learn and grow
- Problem-solving skills
- Ability to build relationships
- Passion and understanding of the hospitality industry advantageous

**How to Apply**:
**About Dineplan**

Dineplan was founded in 2011 when two schoolmates met over a beer and decided to start a business together - building reservations management software in South Africa, for South Africa’s restaurants. Our key focus is on reservation management, but our platform also includes CRM, marketing, online ordering, digital menus, reporting, and payment processing amongst other areas.

Today, Dineplan isn't only one of the leading restaurant reservation platforms, but also a mobile app and website for over 500,000 diners to conveniently book tables online. We get how restaurants work because we’ve helped thousands of them. We relate to clients’ challenges and demystify the technicalities of our platform so that we can provide value as quickly as possible.

**Salary**: From R10,000.00 per month

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