Customer Support Representative

14 hours ago

Cape Town, South Africa LulaBet Full time

Company Description

We are a new and upcoming Sportsbook based in Cape Town.

Our aim is to deliver a world class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform.

We are a dynamic and experienced team, in an exciting new company looking for passionate people to join us. Do you thrive in a fast-paced environment and would like to be part of a motivated team - then this is for you

Job Description

The Role**:Customer Service** is what is going to set LulaBet apart from the competition.

As a LulaBet Customer Service Representative, you will be responsible for providing support of the highest level of you support and product knowledge to our customers.
Betting knowledge & product knowledge will be key.
You will work closely with your team and other departments to always ensure the best standard of service.

Here is what you will be doing (the important stuff)
- Responsible for acting as a liaison between customers and the company
- Assisting with complaints, account queries, bet disputes
- Escalate matters that are not able to be resolved according to the company policies and procedures
- Assisting new customers to register and to deposit
- Communicating with customers to verify account information
- Accurate capturing of customer data
- KYC verification
- Informing customers of bonuses and promotions
- Logging of errors or problems on the website
- Liaise with the software provider technical support team when necessary.

Qualifications
**The essentials**:

- Matric / Grade 12 (essential)
- ** Previous knowledge of online betting**:

- Punctuality
- High level of integrity and confidentiality
- Fluent in English, Afrikaans, Xhosa, Zulu, and any other additional languages.
- 1-2 years experience in a Contact Centre
- Excellent communication skills
- Strong customer service orientation
- ** Must be able to work shifts and weekends**

**Some desirables**:

- ** Knowledge and interest in various sporting disciplines**:

- Outbound experience would be advantageous
- Platform experience (Zendesk)

Additional Information

We offer competitive packages, a great work environment and a promise that you won’t be bored if you are prepared for a challenge and want to build something great.

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