Customer Support Representative

3 weeks ago

Cape Town, South Africa Fasta Full time

Company Description FASTA is an innovative online credit provider dedicated to offering fast, reliable, and accessible financial solutions to South Africans. Role Description We are looking for a Customer Support Representative to join our growing team. This is a full‑time, on‑site role located in the City of Cape Town. The ideal candidate will be responsible for assisting customers with inquiries, troubleshooting issues, maintaining accurate records of customer interactions, and ensuring a smooth and professional customer experience. The representative will also handle customer complaints and provide appropriate solutions in a timely manner. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast‑paced environment. Things you need to be great at Handling incoming customer queries via phone, email, and chat in a professional and timely manner. Providing accurate information about products, services, and account details. Assisting customers with account access, application processes, and troubleshooting. Escalating complex cases to the relevant departments when necessary. Maintaining accurate records of customer interactions using internal systems. Ensuring compliance with company policies, regulatory requirements, and data protection standards. Contributing to continuous improvement of customer service processes. Minimum Requirements Matric Certificate (Grade 12) – essential. Previous customer service or call centre experience (advantageous). Strong communication skills in English (verbal and written); proficiency in additional South African languages is a plus. Computer literacy with the ability to work across multiple systems. Problem‑solving mindset with a customer‑first attitude. Ability to work independently and as part of a team. Experience in financial services or a fintech environment is a plus. Ability to work in shifts, including weekends and public holidays, if required. What We Offer Competitive salary. Opportunity to grow within a fast-moving FinTech company. Supportive team environment and modern workspace. #J-18808-Ljbffr

  • Customer Support Representative

    1 day ago

    Cape Town, South Africa LulaBet Full time

    Company Description We are a new and upcoming Sportsbook based in Cape Town. Our aim is to deliver a world class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform. We are a dynamic and experienced team, in an exciting new company looking for passionate people to join us. Do you thrive in a...

  • German Speaking Customer Support Specialist

    1 day ago

    Cape Town, South Africa HR Support Full time

    **Duties & Responsibilities** - Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. - Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. - Ensure all required systems are kept updated with details of the customer’s...

  • Customer Support Representative

    7 days ago

    Cape Town, South Africa The Legends Agency Full time

    Customer Support RepresentativeMonatgue Gardens & Century City (2 Locations) We are looking for a proactive and customer-focused Customer Support Representative to join our team. If you excel at problem-solving, communication, and ensuring customer satisfaction, this is the perfect opportunity for you.Responsibilities:Customer Support & Issue ResolutionServe...

  • Tech Support Customer Service Representative

    2 weeks ago

    Cape Town, South Africa Callforce Full time

    We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector. This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end...

  • Sales representative

    2 weeks ago

    Cape Town, South Africa HR Support Full time

    Our client, based in Somerset West, Cape Town and who produces and supplies high quality, branded company stationery, from Till Rolls, Copy Scripts, Invoices and Statements to Warning, Thermal, Dispensary and Pricing Labels and Shelf Talkers require the services of an experienced Sales Representative Key Responsibilities 1. Sales Targets: Meet or exceed...

  • Sales representative

    1 week ago

    Cape Town, South Africa HR Support Full time

    Our client, based in Somerset West, Cape Town and who produces and supplies high quality, branded company stationery, from Till Rolls, Copy Scripts, Invoices and Statements to Warning, Thermal, Dispensary and Pricing Labels and Shelf Talkers require the services of an experienced Sales Representative Key Responsibilities 1. Sales Targets: Meet or exceed...

  • Customer Support Representative

    3 weeks ago

    Cape Town, South Africa Ao Pay Full time

    Customer Support Agent – AO Pay. Are you passionate about great customer experiences and ready to be the voice of a growing fintech company? AO Pay is looking for a Customer Support Agent to join our dynamic team. As the first point of contact for our business clients and merchants, you'll play a key role in delivering fast, professional, and accurate...

  • Customer Support Representative

    2 weeks ago

    Cape Town, South Africa Shop2Shop Full time

    **Purpose of role**: **Key responsibilities**: Be the first point of contact for customers and ensure every interaction is friendly and professional, making customers feel valued and respected. Resolve customer complaints and issues, ensuring customer satisfaction targets are met or exceeded. Achieve set customer service metrics, including call handling...

  • Customer Service Representative

    2 weeks ago

    Cape Town, South Africa TTEC Full time

    Customer Service Representative-044LT **Description**: Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Customer Service Representative** working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an...

  • Customer Service Representative

    3 days ago

    Cape Town, South Africa TTEC Full time

    Customer Service Representative-048G3 **Description**: Your potential has a place here with TTEC's award-winning employment experience.. As a **Customer Service Representative** working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment...