Operations Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
Position Purpose

The Operations Manager will have overall responsibility for equipment processing activities for the Plant/s under his/her control. The incumbent is responsible to develop and manage relationships with all 3rd party service providers as well as customers where onsite activities occur within their area of responsibility.

The incumbent will also be responsible for ensuring that all Company policies and procedures (ie SLA’s and SOP’s) are adhered to and implemented by all staff and 3rd party contractors situated in his/her area of responsibility.

Key Accountabilities

People and Safety
- Promote and drive a culture of Zero Harm.
- Implement and drive the safety strategies across CHEP and TPM plants.
- Responsible for the GAP, SEMP and Environmental requirements and audit results.
- Recruit, motivate and develop subordinates and ensure a succession plan is in place.
- Develop a motivated and productive workforce through effective people management and communication skills.
- Ensure that good communications and sound relationships are maintained with all employees, shop stewards and respective unions.

Cost and Metrics
- Develop, implement, and manage processes to drive efficiencies and cost reductions.
- Managing plant costs, production, ensuring highest physical throughput meeting company objectives.
- Report on all Plant KPI’s and compile monthly reports.

Stock Management
- Responsible for the management and control of all hire stock and raw material.
- Highlight areas of risk and manage variances to ensure the prevention of any stock losses.
- Participates in regular stock audits, supervises all quarterly and annual stock-count audits and resolves queries.
- Ensures that the area of responsibility is efficiently stocked with both hire equipment and repair material to meet customer requirements.

Quality
- Develop and implement quality systems to ensure customer quality standards are met.
- Conducts quality audits and analyse the data to ensure corrective action is taken for poor quality and/or over-repair.
- Follow up and resolve all customer complaints and recommends/implements solutions.

3rd Party Service Providers
- Manage and assist 3rd Party Service Providers through Service Level Agreement stipulations and requirements.(SLA’s)
- Effectively develop 3rd party relationships with a continuous focus on reducing costs through cooperative initiatives and amicable business negotiations.
- Ensure 3rd party compliance to all CHEP Operational SOP’s as well as statuary requirements which includes the LRA, BCEA, EE, and OHSACT.

Operational Systems
- Ensures that all legal and statutory requirements (such as labour legislation) as well as
- Company policies and procedures applicable to the Operations function are implemented and complied with by all staff.
- Ensures efficient and effective operating methods (i.e. for inspection, repair, manufacture, etc.) are developed and maintained to achieve productivity, quality and cost targets.

General
- Ensures the effective management of planned maintenance for all plants and properties.
- Ensures the adequate security and control of all Company assets in the Region.
- Develop and maintains effective relationships with suppliers.
- Ensures that all products and services meet Customer satisfaction.

**Qualifications**:

- Supply Chain or Business Management degree
- Six Sigma Green Belt Certified

Experience
- 10 Years of Operations and Production Management experience in a unionized environment

Preferred Education

Degree and equivalent - Operations Management

Preferred Level of Work Experience

More than 10 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orient