Workshop Manager

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**Position / Vacancy**: Workshop Manager - Truck Maintenance Workshop - Dealership

Must have Truck Workshop Management Experience

**Branch**: Spartan - Gauteng

**REQUIREMENTS**
- Matric Certificate
- Tertiary qualification in the relevant field
- Must have commercial workshop experience.
- Code 8 Licence
- 4-5 years’ experience in similar role
- Must have strong leadership qualities and have ability to manage Company policies.
- High level of technical expertise. Must be able to support the foreman and assist with diagnostics.
- Read and write in English.
- Team Player
- Excellent Human Relations
- Confident and proactive approach - anticipates issues and requirements.
- Physically fit
- Attention to detail.
- Strong documentation skills
- Good communication skills

Basic: R35 000.00

Cell Allowance

Travel Allowance

Medical Allowance

8% provident fund

250lt petrol
- Workshop management - Manage and plan the daily operations of the workshop, working with and acting on deviations.
- Leading and motivating the workshop and service staff and Services Salesman personnel.
- Set routines for daily planning and follow up meetings on WIP and Parts
- Carry out regular meetings with staff.
- Verify there is an efficient flow of authorized work in the workshop, ensuring quality and documentation.
- Develop, implement, and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop.
- Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair, and calibration.
- Monitor and handle deviations, initiate proper actions and escalations.
- Promote and work with Dealer Operating Standards to ensure uniform quality standards in all areas of the business.
- Coordinate the Spare Parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to.
- Manage the workshop facilities and HSE together with Safety Officer.
- Create working time schedules for work shifts.
- Attend to Daily Workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors.
- Workshop customer relations - Develop and manage customer relationships ensuring that customer needs are met, and services are developed to meet the future needs of the customer.
- Build and maintain the right level of relationships with customer representatives.
- Monitor the processing of complaints and process major or complicated complaints.
- Assist workshop personnel and customers regarding technical issues.
- Participate in meetings with Key customers when required.
- Workshop Service solution sales - Increase service solutions sales by developing, maintaining, and communicating the services portfolio and solutions according to customer needs.
- Market and communicate services solutions to existing and potential customers.
- Coordinate and follow up of the Services Salesman activities if required by the reporting line.
- Enable a team-based approach ensuring open and effective communication within the workshop to achieve common business objectives.
- Monitor the workshop’s pricing and discounts to ensure that they meet the established level.
- Cooperate with other local and distributor departments to develop, maintain, and communicate the services strategy, portfolio, and solutions.
- Follow up workshop results - Develop the workshop business by following up budget, results, operational targets and taking measures in order, to achieve set targets.
- Manage and analyze the workshop’s running costs and expenditure budget.
- Regularly follow up service business and financial results
- Set, monitor, maintain and follow up KPI: s
- Work with and handle applicable licenses for the workshop operations, monitor possible developments.
- Analyze current standards to identify and present opportunities for improvement of the workshop.
- Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals.
- Oversee all Internal, Warranty, and on-site workshop and Staff.