1st Line Support Agent

Position reports to: Line Manager Direct Reports: N/A Office Location: PURPOSE OF THE POSITION This role is tasked with supporting Fuel industry software and hardware solutions, based on industry and best practice requirements. The role will also develop to include various terminal automation project implementations. PRIMARY RESPONSIBILITIES FOR THE...

Job Description:As a 1st Line Support Agent and Trainer, you will be responsible for providing high-quality technical support and onboarding services to our clients in Johannesburg North. Your strong understanding of application troubleshooting, excellent communication skills, and ability to deliver comprehensive training programs will make you an ideal...

**Job Duties/Responsibilities will include**: Provide 1st and 2nd line Infrastructure and Desktop support Basic trouble shooting on user issues Train users on the usage of systems and IT Equipment Perform system and Infrastructure testing Assist in Project and IT administration Assist with server and network related activities Assist with procurement...

**Job Duties/Responsibilities will include**: Provide 1st and 2nd line Infrastructure and Desktop support Basic trouble shooting on user issues Train users on the usage of systems and IT Equipment Perform system and Infrastructure testing Assist in Project and IT administration Assist with server and network related activities Assist with procurement...

**JOB TITLE - SERVICE DESK ANALYST (1st LINE SUPPORT)** In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **Key Performance Areas**: -...

The role will involve providing technical assistance and support relating to computer systems, hardware, or software, responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Duties will include but not be limited to: - Providing 1st line support - Desktop & peripheral support - User support...

The role will involve providing technical assistance and support relating to computer systems, hardware, or software, responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Duties will include but not be limited to: - Providing 1st line support - Desktop & peripheral support - User support...

In this role, you would be responsible for 1st line systems support to Head Office and users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. KEY PERFORMANCE AREAS WILL BE: - Providing first line systems support to head office and stores...

Job Overview: The 1st Line Risk Specialist will play a critical role in identifying, assessing, managing, and monitoring risks and controls within their assigned business area. This role will ensure alignment with the organisation’s risk framework and supports the proactive management of risks in line with the company’s strategic objectives and...

Our client in the Telecommunications industry is looking a standby agent to join their team. - Strong communication skills with the ability to discuss any issues with a wide variety of individuals and groups - A well-organized team player with the ability to perform various tasks, act individually, and think creatively **You need to have**: - Completed...

Our client in the Telecommunications industry is looking a standby agent to join their team. - Strong communication skills with the ability to discuss any issues with a wide variety of individuals and groups - A well-organized team player with the ability to perform various tasks, act individually, and think creatively **You need to have**: - Completed...

Job Overview:The 1st Line Risk Specialist will play a critical role in identifying, assessing, managing, and monitoring risks and controls within their assigned business area. This role will ensure alignment with the organisation's risk framework and supports the proactive management of risks in line with the company's strategic objectives and regulatory...

The OpportunityWe are seeking an experienced Operational Risk Manager to lead the development and evolution of the FNZ Risk Event process. As a senior professional, you will be responsible for ensuring efficient, timely and accurate escalation, recording and reporting of Risk Events. You will also support the first line of defence with any risk related...

In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems support to head office...

In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems support to head office...

Location: JohannesburgShift: Night Shift (15:00 - 00:00)Our international cruise line client is seeking an experienced 1st Line Support IT Technician to join their Johannesburg branch, supporting their international call centre during night shifts.Qualifications & Experience:MatricA+ and N+ certificationsProven track record (two reference checks will be...

One of or international cruise line clients are in need of an experienced 1st Line support IT Technician to join their JHB branch. You will be supporting the international call centre on night shift.Working hours are from 15:00 - 00:00.Qualifications and experience:MatricA+, N+Great track record as we will be conducting 2 reference checks upfront Key...

1st Line Risk Oversight ManagerApply locations: Johannesburg - South AfricaTime type: Full timePosted on: Posted 30+ Days AgoJob requisition id: REQ-Role DescriptionThe Operational Risk & Control Manager is required to lead the application and development of the Risk Event process, act as the primary escalation in respect of all FNZ clients for Operational...

**Responsibilities**: **1stLine Support** - Software support and installations. - Troubleshoot hardware and software issues, diagnose problems, and provide timely solutions or workarounds. - Printer setup. - Credential Management (password automated reset sent to phone) and BitLocker recovery key. - High Priority call transfers. - Document all issues,...

1st Line Risk Oversight ManagerApply locations Johannesburg - South Africa time type Full time posted on Posted 30+ Days Ago job requisition id REQ-11871Role DescriptionThe Operational Risk & Control Manager is required to lead the application and development of the Risk Event process, act as the primary escalation in respect of all FNZ clients for...