Guest Relations Officer
1 week ago
The purpose of the position is to ensure that each guest receives a warm welcome and personalized service throughout their stay. You will anticipate needs, resolve concerns, and provide information about services and local attractions, helping to create a seamless and enjoyable experience.
**Minimum Experience and Qualification Required**:
Post matric hotel school qualification would be advantageous
2-3 years’ experience in a five-star environment
Guest-centric personality
Service orientated
Computer literacy
Excellent communication skills
Eager to meet guest expectations
High level of English proficiency
Be motivated, enthusiastic, and energetic, a team player, with a positive attitude
Be willing to work shifts
Own transport preferable
**Key Performance Objectives**:
- Handle guest inquiries in a professional and effective manner:
- Ensure knowledge of hotel room categories and layout of the property
- Providing guests with information about hotel amenities, services, local attractions, and transportation.
- Addressing guest enquiries and resolving guest complaints, effectively and efficiently
- Pit checks to be done on each shift daily.
- Operate the hotel’s Property Management System: OPERA Cloud.
- Check guest in upon arrival and check them out upon departure,
- Liaise effectively between departments.
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Constantia, Western Cape 7806: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Guest Relations Officer: 2 years (required)
Work Location: In person
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