Trace Agent(Debt Collections)
2 days ago
**Job Purpose**:
Trace, research and verify debtor information across multiple channels to maintain accurate and up-to-date contact details. This role supports the effective location of debtors and enables external agents to engage efficiently, facilitating successful repayment arrangements.
**Job Specifications**:
- Trace and verify debtor contact information across multiple channels and data sources.
- Validate employment and other relevant debtor details with employers where necessary.
- Maintain accurate and up-to-date debtor records within the company database.
- Provide external agents with actionable information to support effective tracing and repayment.
- Ensure all communications comply with company policies, POPIA, and confidentiality standards.
- Achieve daily and weekly tracing and verification targets.
- Escalate complex or untraceable cases to management for resolution.
- Conduct all interactions professionally, courteously, and respectfully.
**Skills & Competencies**:
- Excellent communication and telephone etiquette skills.
- Proficient in obtaining, verifying, and validating debtor information accurately.
- Strong attention to detail and ability to handle sensitive and confidential information.
- Effective problem-solving skills to locate and trace difficult-to-find debtors.
- Ability to perform under pressure and consistently meet daily and weekly targets.
- Demonstrates persistence, resilience, and adaptability in tracing and verification tasks.
**Key Requirements**:
- Previous experience in debt collections or a similar role is essential.
- High integrity, professionalism, and ability to handle sensitive information confidentially.
- Results-oriented, with a focus on accuracy, efficiency, and meeting targets.
- Strong communication skills and proficiency in relevant systems and databases.
- Ability to work effectively under pressure and manage multiple tracing tasks.
Pay: Up to R5 500,00 per month
Work Location: In person
-
Trace Agent(Debt Collections)
3 weeks ago
Pretoria, South Africa Ver-Tex Solutions Full timeJob Purpose Trace, research and verify debtor information across multiple channels to maintain accurate and up-to-date contact details. This role supports the effective location of debtors and enables external agents to engage efficiently, facilitating successful repayment arrangements. Job Specifications Trace and verify debtor contact information across...
-
Debt Collection Agent
1 week ago
Pretoria, South Africa Ntiyiso Consulting Group Full time**Job Purpose** Contact Centre Agents have access to records of transactions and are required to update and maintain databases of information. The agent will also be required to segment customer responses through a system for client escalation. **Key Responsibilities** - Handle numerous inbound and outbound calls to customers and clients. - Identify the...
-
Debt Collection Agent
1 week ago
Pretoria, South Africa Makanda Debtor Financing Full timeWe are looking for debt collection agents to work closely with customers to communicate how much they owe, set a payment deadline and assist them with a payment plan to eventually resolve their debt. Should a debt collection agent successfully collect the sum from R 20,000.00 consultant will then benefit 10% commission of what they have collected plus basic...
-
Finance Graduates
1 week ago
Pretoria, South Africa Ntiyiso Consulting Group Full time**Job Purpose** Contact Centre Agents have access to records of transactions and are required to update and maintain databases of information. The agent will also be required to segment customer responses through a system for client escalation. **Key Responsibilities** - Handle numerous inbound and outbound calls to customers and clients. - Identify the...
-
Debt Tracing Specialist: Data
2 weeks ago
Pretoria, South Africa Ver-Tex Solutions Full timeA financial services company in Pretoria seeks a professional to trace and verify debtor information. This full-time role requires strong communication skills, attention to detail, and the ability to handle sensitive data. Candidates must have experience in debt collections and a results-oriented mindset. The job involves maintaining accurate records and...
-
Debt Collection Agent
4 weeks ago
Pretoria, South Africa Dredin Consulting Full timeOverview We are looking for HARD COLLECTIONS DEBT COLLECTORS / SENIOR COLLECTIONS SPECIALISTS to be seconded to our client in Erasmuskloof. This role involves managing delinquent accounts that require assertive collection tactics. Key Responsibilities Account Management: Identify, prioritize, and manage a portfolio of high-delinquency accounts. Contact and...
-
Debt Collection Agent
2 days ago
Pretoria, South Africa Ver-Tex Solutions Full time**R5.5K + Commission & Incentives** Job Description / Skills: - **Serve** as a key member of a specialized Debt Collection team, focusing on unsecured debt recovery for leading South African credit providers. - **Conduct** outbound calls to manage overdue unsecured accounts, presenting tailored payment solutions and securing outstanding balances. -...
-
Collection Agent
1 week ago
Pretoria, South Africa Ergasia Placements Full timeWe are looking for experienced collections agents to join our thriving team. This position comes with a basic salary plus commission and is based in Pretoria East. **Minimum Requirements** - Grade 12. - 5 years minimum debt recovery/collections experience. **Experience Required** - Debt Recovery Experience on bank products - AJS program experince. - Good...
-
Debt Collection Agent: Target-Driven
5 days ago
Pretoria, South Africa Next Careers Pty Ltd Full timeA recruitment agency is seeking Debt Collection Agents in Pretoria, South Africa. Candidates must possess a Matric certificate and have at least one year of experience in debt collection. Responsibilities include handling sensitive customer conversations, accurately recording details, and ensuring compliance with legal requirements. Strong communication and...
-
Debt Collections Call Center Team Leader
2 days ago
Pretoria, South Africa Ver-Tex Solutions Full timeJob Description / Skills: - Assist in the recruitment and onboarding of new collection agents. - Train and mentor collection agents to enhance their skills and performance. - Monitor and evaluate the performance of collection agents against established KPI’s. - Handle escalated collection cases with professionalism and effectiveness. - Provide regular...