Guest Experience Liaison

2 weeks ago

Cape Town, South Africa ABC Worldwide Full time

**Brief description of the position:\**
- Create seamless service delivery through regular correspondence with guests during their stay.?Delighting them with high attention while focusing on the intricacies of the guest's journey.
- Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.
- Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries.
- Operating according to and in compliance with - company standards of operations, company policies and procedures, and company code of conduct.
- Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners.
- Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.
- Analyze guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.

**Qualification**:

- Matric certificate -?with maths?(minimum standard grade or above)??
- Tertiary certificate in Travel & Tourism/hospitality.??

?

**Experience**:

- Min 5 years’ experience at a?Senior?level in Reservations.??
- Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.?
- Proven English literacy.??
- Working knowledge of?TourPlan?and WISH or similar booking/operating system.?
- General destination knowledge on Southern & East Africa.??
- Personal and work travel experience in Southern and East Africa.??
- Problem solver and good with guest interaction??
- Excellent attention to detail.??

?

**Skills:??**
- Excellent communication skills both written and oral, in English.??
- Foreign language skills advantageous??
- Ability to multitask and ensure good time-management?
- Extremely proactive with an outgoing, charismatic, and approachable character.

?

**Personal Abilities:????**

Creative, organized, and excellent communication skills. Ability to work under pressure without compromising accuracy. Ability to pace oneself and prioritise demands. Team worker and ability to interface with various departments. Good, follow-up skills. A consistent approach to quality of output, service, and result orientated. Good administrator and professional in all dealings. Dedicated to customer satisfaction and want to “go the extra mile”. Self-starter with high energy levels.?

**Interests:??**

A passion for wildlife and a commitment to sustainability and conservation and can relate personally to “Our journeys change lives”?

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