Guest Experience Manager

2 weeks ago

Cape Town, South Africa Steenberg Farm Full time

Guest Experience Manager Steenberg Hotel & Spa | Cape Town, Constantia Wine Valley We are seeking a dynamic and dedicated Guest Experience Manager to join our award winning team at Steenberg Hotel & Spa . Nestled in the heart of the Constantia Wine Valley , our property is renowned for delivering exceptional, personalised hospitality. In this key leadership role, you will be the face of the hotel, responsible for overseeing every aspect of the guest journey from check-in to check-out. You will lead the guest services team to ensure each guest enjoys a seamless, memorable experience. Key Responsibilities Lead and inspire the guest services team to deliver exceptional, personalised service. Handle guest inquiries, feedback, and complaints with a proactive and solutions driven approach. Monitor guest satisfaction and implement strategies to improve service delivery. Maintain a visible presence on the floor, engaging directly with guests to ensure their comfort and satisfaction. Ensure full compliance with health, safety, and hospitality regulations. Prepare and monitor departmental budgets and reports. Drive digital guest engagement and manage online review platforms. Develop and uphold guest service standards aligned with the hotel’s brand values. Coordinate with all departments to ensure a cohesive and responsive guest experience. Key Skills & Qualifications Minimum 3–5 years in a guest relations or management role, preferably within a luxury hotel. Strong leadership skills with the ability to inspire and coordinate a high-performing team. Exceptional communication and interpersonal abilities. Fluency in English is essential; additional languages are a plus. Advanced problem-solving skills and the ability to remain composed under pressure. Highly detail-oriented , with a passion for excellence in guest service. Tech-savvy , with experience using hotel management systems and digital feedback tools. Knowledge of Cape Town and the Constantia Wine Valley is highly advantageous. Flexibility to work shifts , including evenings, weekends, and public holidays. Valid driver’s license and a clean driving record. Cultural sensitivity and the ability to adapt to a diverse clientele. #J-18808-Ljbffr

  • Guest Experience Manager

    3 weeks ago

    Cape Town, South Africa Phoenix Recruitment Full time

    Duties: Lead and inspire the guest services team to deliver exceptional, personalised service.Handle guest inquiries, feedback, and complaints with a proactive and solutions driven approach.Monitor guest satisfaction and implement strategies to improve service delivery.Maintain a visible presence on the floor, engaging directly with guests to ensure their...

  • Guest Experience Manager

    2 days ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23018636 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Function** The Guest Experience Manager manages all aspects of the department...

  • Guest Experience Agent

    1 week ago

    Cape Town, South Africa Kerzner International Resorts Full time

    Guest Experience Agent (8493) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Guest Experience Representative

    5 days ago

    Cape Town, South Africa Talent Sam Full time

    Responsible for communicating with guests using various methods, such as phone, email, and live chat messaging.The Guest Experience Representative will handle guest requests, questions, and issues prior, during, and post-stay. This role also consists of data tracking and entry to ensure company standards are documented and support all guidelines and...

  • Guest Experience Agent

    13 hours ago

    Cape Town, South Africa Host Agents Full time

    Are you passionate about hospitality and delivering top-tier guest experiences? Join the dynamic team at _Host Agents_ as a **Guest Experience Agent**! **Key Responsibilities**: **Reservation Management** - Process and manage guest bookings via a shared mailbox - Confirm reservations and handle payment follow-ups - Prevent cancellations by monitoring and...

  • Guest Experience Agent

    4 days ago

    Cape Town, Western Cape, South Africa One and Only Cape Town Full time R250 000 - R500 000 per year

    Guest Experience Agent(18044)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests'...

  • Guest Experience Agent

    4 days ago

    Cape Town, Western Cape, South Africa One&Only Resorts Full time R250 000 - R500 000 per year

    At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible...

  • Guest Experience Host

    2 weeks ago

    Cape Town, South Africa One&Only Cape Town Full time

    Guest Experience Host (13831) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Guest Experience Host

    1 week ago

    Cape Town, South Africa Kerzner International Resorts Full time

    Guest Experience Host (9669) **_At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Guest Experience Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Careers at Marriott Full time R250 000 - R400 000 per year

    POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs...