Stock and Order Controller
6 days ago
we are looking for a hard-working individual who shares our enthusiasm. This individual will be a dynamic operational go-getter, who can help us grow the business while having a lot of fun.
To be successful in this role, you should be well-organized and understand the order process from beginning to end. You will be required to organize and manage all deliveries, and packing of orders, along with various other duties. An individual that is solution-driven can work in a fast-paced environment, has great attention to detail, and ability to work independently.
Orders
- Picking and collating all orders
- Ensure successful, accurate, and timeous delivery of all orders
- Deliver timely, accurate, and professional customer service
- Resolve delivery or service problems by utilizing your listening skills to clarify our customer's query; assess any service failure to identify the root cause and take appropriate action.
- Ensure the customers' delivery expectations are managed
- Ensure all escalated delivery cases are addressed and resolved daily
- Receive, store and issue goods against purchase requisitions
- Handling and coordinating requests for orders to be canceled
- Create replacement orders for lost/damaged parcels
- Make quick decisions - Coordinate arrangements for urgent deliveries
- Oversee the daily movement and storage of goods
- Ensure the right quantity and quality are always received based on the delivery note/invoice
- Invoicing and dispatching of collection/delivery/courier orders
- Monitoring usage of consumables, invoicing, and handing consumables to users
- Order confirmation management
Stock Management
- Weekly stock counts and reporting of stock discrepancies to Operational Manager.
- Inventory demand forecasting and stock allocation
- Developing shipping plans for stock replenishment
- Maintaining accurate channel inventory
- Online marketplace stock discrepancy management
- Assist in improving and automating the demand planning system
- Daily/weekly/monthly/yearly reports and statistics of operations.
- Maintain safe and tidy/clean warehouse/showroom.
General
- Assist customers in the showroom.
- Manage payments in the showroom
- Will be required to attain the necessary training on childhood development, training material will be provided
- Availability to help at exhibitions and shows
- Ad hoc request to do special packaging
We seek to Employ an Extra Ordinary Mind who:
- is forthright but respectful
- is a fast learner
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed, and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant, and always looks for solutions to do something better and faster
- can think about problems from a business perspective using technical and product input
- is curious and challenges the status quo
- is innovative and enjoys iteration
- is eager to learn and grow within a fast-growing company
- can work effectively in a fast-paced environment
- is collaborative
- thinks like an owner of the business.
- is SMART, has INTEGRITY, and is HARDWORKING
If you meet the above, you are an Extraordinary Mind so come and join us
We are excited to meet you because you are/have:
- Grade 12 / Matric
- A diploma/qualification will be an advantage
- Experience and knowledge within the e-Commerce space will be advantageous
- 1+ years of proven work experience in a similar role
- Proficient in Microsoft Office Excel
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Gauteng, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Warehouse: 1 year (preferred)
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