Porter - The Rockefeller Hotel

6 days ago

Cape Town, South Africa Newmark Hotels Full time

Job Title: Porter

The Rockefeller Hotel - Cape Town

DUTIES & RESPONSIBILITES
- Ensure that all company policies, procedures & SOPs are adhered to
- Personally demonstrates a commitment to guest services in responding promptly to guest requirements
- Maintains the appearance of the Front-office department in accordance with company policies & procedures
- Assist arrival & departure guests with luggage
- Be aware of daily events, VIP & group arrivals & prepare in advance
- Assist with the rooming of arrival guests when required
- Liaise with Duty Managers to obtain taxis for guests
- Ensure security of guest luggage left in your care & safely store it & issue guests with a luggage tag
- Know guest names to personalise the greetings
- Accurate knowledge of hotel facilities & services offered to promote hotel
- Answer guest queries & resolve problems if able to otherwise seek assistance from reception
- Know the names, functions & locations of Management team
- Be aware of daily function, events VIP & group arrivals
- Completes end of shift procedures in accordance with company policies & procedures
- Any other duties that may be required

CORE COMPETENCIES
- Excellent communicator
- Excellent command of English - both written & verbal
- Customer service
- Able to plan, prioritise & work well under pressure
- Act in good faith & in the best interest of the Company at all times
- Good team player
- Ability to work shifts, weekends & public holidays

**Salary**: R4,500.00 - R5,500.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

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