Current jobs related to Assistant Front Office - Cape Town - The Rockefeller Hotel & Residence
-
Assistant Front Office Manager
2 days ago
Cape Town, South Africa The Fountains Hotel Full timeThe Fountains Hotels, on behalf of Indalo Hotels and Leisure is looking for a Hotel Assistant Front Office Manager to oversee the front desk operations at a hotel. The Assistant Front Office Manager is responsible for ensuring that guests receive excellent customer service, duty manager shifts, and accurate billing. They manage room assignments, answer guest...
-
Assistant Front Office Manager
4 days ago
Cape Town, South Africa CRESTA HOTELS Full timeA large 4-star city centre hotel seeks an experienced Assistant Front Office Manager: **PRIMARY FUNCTION** The position exists to assist the Front Office Manager to effectively manage the day-to-day operations of the Front Office Department. **KEY RESPONSIBILITIES** 1. Perform daily checks of all controls i.e. keys, adjustments/corrections, paid outs,...
-
Front Office Assistant
2 weeks ago
Cape Town, Western Cape, South Africa Yasasvee Zenith Pvt Ltd Full timeThe Front Office Manager is responsible for overseeing the daily operations of the front office, ensuring excellent guest service and smooth administrative functioning. This role manages front desk staff, coordinates guest check-in and check-out processes, handles guest concerns, and ensures compliance with company policies and service standards. The Front...
-
Assistant Front Office Manager
2 weeks ago
Cape Town, South Africa Newmark Hotels Full time**Job Advert Summary**: **Minimum Requirements**: - Minimum of 2-3 years of Front Office supervisory or assistant management experience in a hotel environment. - Strong working knowledge of Opera Property Management System (PMS) — essential. - Excellent communication and interpersonal skills. - Proven leadership and team management abilities. - Strong...
-
Front of House
2 days ago
Cape Town, South Africa Time Personnel Full time**Job Overview**: **Expiration date**: 24 May 2025**Location**: Cape Town, Western Cape**Job Title**: Front of House / Office Assistant**Education Level**: High School / Matric**Job Level**: Intermediate**Minimum Experience**: 3 - 5 Years **Front of House / Office Assistant - Cape Town CBD.**: Are you a polished, proactive, and personable Front of House &...
-
Assistant Front Office Manager
6 days ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 23017987 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager...
-
Assistant Front Office Manager
2 days ago
Cape Town, South Africa Marriott International, Inc Full time**Additional Information** **Job Number**25101193 **Job Category**Rooms & Guest Services Operations **Location**The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** **Function** Join our amazing team and deliver unforgettable and...
-
Front Office Supervisor
2 days ago
Cape Town, South Africa PULLMAN Full time**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Front Office Manager
6 days ago
Cape Town, South Africa In The City Hospitality Full time***: Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. **FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES**: - Trains, cross...
-
Front Office Manager
2 weeks ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 23014749 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...
Assistant Front Office
2 weeks ago
The Rockefeller Hotel & Residence in Foreshore, Cape Town is looking for a vibrant, dynamic Assistant Front Office & Reservations Manager. The individual will be responsible for:
- Monitor trends within the industry and make suggestions how these could be implemented.
- Ensure that the department meets and works according to the standards set out and the department’s Standard Operating Procedures.
- Assist in managing and overseeing Reservation’s personnel.
- Assist in managing service levels and response times to ensure adherence to the policies and procedures of the property.
- Monitor rates online and in opera and report any discrepancies to Reservations Manager.
- Assist with monitoring Front Office activities regarding billing instructions and compliance with hotel credit policies.
- Oversee the allocation of rooms; ensuring VIP guests are allocated applicable room types. Attend Revenue meetings in the absence of the Reservations Manager. Manage tentative and confirmed reservations in the system.
- Produce daily and weekly room occupancy reports for management and ensures all third-party reservations are accurately captured in the system.
- Actively endeavor to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager should it be required.
- Continuously endeavors to improve the department’s efficient operation.
- Manage relationships with other departments.
- Prepare daily pick up reports when required.
- Conduct in house site inspections as and when required.
- Achieves guest satisfaction and room revenue goals by supervising the Front Office operation.
- Ensures that Front Office is staffed according to need by utilizing business forecasts to schedule employees.
- Oversees and participates in the prompt and courteous check-in and check-out of guests.
- Aids in planning for meetings and special events by meeting with individual customers and convention representatives.
- Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions.
- Controls room rates and implements approved rate changes.
- Monitors advance deposit and credit procedures.
- Responds orally to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve.
- Brings major needs for repair to the attention of the FOM & General Manager.
- Challenges Front Office staff to utilize yield management, occupancy, and average room rate to maximize room revenue.
- Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation.
- Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests.
- Blocks rooms for VIP’s and special guests.
- Actively participate in cost savings exercises applicable to your working area.
- Prepare weekly revenue and pace reports as needed.
- Monitor Front Office activities regarding billing instructions and compliance with hotel credit policies.
- Complete required reports for Head Office and Consortia partners on quarterly or required basis.
- Establish and quote rates within the limits of the authorized rates negotiation procedure.
- Liaise with the Sales department regarding VIP reservations as needed.
- Monitor outstanding accounts, attend Finance meetings on behalf of the department.
- Assist with monthly training in the department.
- Assist with rostering & payroll.
- Making reservations at the hotel and preparing rate proposals and following up on the business to ensure revenue.
- Ensure accurate & detailed capturing of reservations
- Ensure accurate records about guests’ bookings, payments, and any additional information that hotel staff might need when interacting with a guest.
- Answer reservations calls in a pleasant and courteous manner, in accordance with the Quality standards.
- Based on the nature of the reservation required, check the availability of the room / type of room and confirm the reservation.
- Up-selling, when appropriate, by informing guests of additional services or special packages, or higher room category.
- Ensure that all company policies, procedures & SOPs are adhered to
- Responsible for the management of the front-office team members porters, and the Reservations Agents.
- Maximizes the average room occupancy & average room rate achieved.
- Maintains excellent relationships with guests.
- Ensures that guest satisfaction is established & maintained by F/O staff
- Identify & implement staff training to ensure company standards are met.
- Liaise with other departments to ensure smooth flow of information through-out the property as per operating standards.
- Supplies relevant information to other departments to assist them with planning & running their departments.
- Schedules staff duties & draws up rosters.
- Be visual face of the business & interact with guests & employees.
- Manage any people issu
