Junior Tour Operator

2 days ago

Century City, South Africa Walk Through Africa Tours Full time

We are currently recruiting for qualified Junior Tour Operator you will be responsible for managing reservations and bookings for various travel services.

Key Responsibilities:
Reservation Management:

- Assist customers in selecting appropriate travel services based on their preferences and requirements.
- Make reservations for flights, accommodations, car rentals, tours, and other travel-related services.
- Coordinate with travel suppliers to confirm bookings and resolve any issues or changes.

Administrative Tasks:

- Maintain accurate and up-to-date records of reservations, bookings, and customer interactions.
- Generate reports related to reservations, bookings, and customer satisfaction as required.
- Collaborate with the team to develop efficient workflows and improve operational processes.

Product Knowledge:

- Stay updated on travel industry trends, destinations, and supplier offerings.
- Possess in-depth knowledge of various travel services, including flights, hotels, car rentals, and tours.

Qualifications and Skills:

- High school diploma or equivalent; additional certification in travel and tourism is a plus.
- Proven experience in reservations, travel agent, or in a similar role.
- Excellent communication skills, both verbal and written, with a strong command of English.
- Outstanding customer service and interpersonal skills.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Strong attention to detail and accuracy.
- Demonstrable experience in the tourism industry, with expertise in Southern African travel arrangements.
- Computer literate, with exceptional attention to detail and professional writing skills
- Top-notch interpersonal skills, including communication, respect, and empathy
- A knack for multi-tasking with fast turnaround times
- A team player and also able to work independently
- Willingness to ask questions, take criticism constructively, and continually learn and grow with the position

Pay: R10,000.00 - R12,000.00 per month

Ability to commute/relocate:

- Century City, Western Cape: Reliably commute or planning to relocate before starting work (required)

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