Internal Sales Support- IT Distribution/ Security

**IF YOU DO NOT MEET THE MINIMUM REQUIREMENTS PLEASE DO NOT APPLY**

**JOB PROFILE**:
**Job Title: Internal Sales Support**

**Division: DS & IoT**

**Location & Address: JHB Kyalami**

**Reports to: Internal Sales Lead**

**Direct Subordinates: 0**

**Total Staff in Function: 0**

**WORKING RELATIONSHIPS**:
**Internal**: **Technical**
- Legal
- Procurement
- Sales Operations
- Brand Operations
- Account Managers
- Systems Engineers / Presales
- Logistics

**External**: **Vendor**
- Resellers
- End Users
- Vendor Alliance Partners

**JOB SUMMARY**:
Main Purpose of Position:
To assist achieving target and maintain great customer experience through on-point and professional response.
Servicing existing and new customers.

**RESPONSIBILITIES AND DUTIES**:
Key Performance Areas:
**KPA PERFORMANCE STANDARDS**
- Receiving of Tenders
- Compile and offer a working solution
- Interact with customers to understand their specific requirement
- Identifying new business opportunities

**Administration and People Management**
- Cold calling/follow up
- Liaise with Vendors
- Project registration
- Attention to details on all quotes
- Drive targeted partner development planning and review
- On-boarding new customers, working closely with relevant divisions such as AR and Legal
- Set-up meetings
- Create a pipeline of business
- Ensure consistent achievement of monthly targets
- Maintain safe and clean working environment by complying with procedures, rules, and regulations
- Maintain operations by following policies and procedures.
- Contribute to team effort by accomplishing related results as needed
- Assist with onboarding of new transacting partners - working closely with the relevant divisions such as Legal and AP.
- Send out meeting minutes and action points
- Providing management with regular feedback
- Learn new products to gain knowledge and acquire improved selling skills
- Revision of quotes as required. Example: amendments to bill of materials and amendments of rate of exchange
- Compiling order pack, working closely with Procurement,

Logistics and AR.
- Arrange courier where needed with relevant division
- ETA requests
- Order tracking
- Manage backlog reports and liaise with relevant Sales to manage the expectancy with customers
- Have a good understanding of the Teams goals
- Understand KPI’s
- Attend Events
- Good understanding of how a specific solution fits for the individual need for the customers - Solutions driven. This includes, but is not limited to: CCTV, Access Control, VMS,

Storage
- Attend training, webinars, vendor portals to improve

**Product Knowledge ** product knowledge and skill to become self-sufficient
- Achieve and maintain skills and certifications related to tiered brands
- Maintain a high standard in the quality of the work delivered

**COMPETENCIES**:
**Knowledge** - You must know**:Skills** - You must be able to **Attributes** - You must in a way that will perform: drive successful performance which is supported by the **Company’s values.**
- Knowledge of relevant - Excel Intermediate - Attitude - always demonstrate your brand products and process. - Demonstrated accuracy and best in your role and ensure
- Knowledge of vendor attention to detail with professional attitude with internal and structure to have the numbers external customers. correct point of contact. - Demonstrated - Respect - demonstrate respect with
- Knowledge of information confidentiality. actions and words to internal and management industry in - Ability to deliver on service external customers.
South Africa. level agreements. - Accountability - accountable for the
- Knowledge of IT Industry. - Demonstrated ability consequences of your action, both towards business positive and negative. intelligence. - Integrity - consistently honest and
- Emotional Intelligence. truthful in dealings with peers,
- Adhere to all policies and customers, and vendors. procedures that are - Teamwork
- strive to work implemented by the productively in co-operation with one
Company. another, fostering a healthy atmosphere with mutual support, thus allowing everyone to achieve their own work-related goals.
- Enjoyment - be creative and enrich the working atmosphere.

**Internal training associated with competencies**:

- Adhere and complete the Company Learning Map issued during the first week of employment to meet expectation

**Minimum Qualification**:

- Matric

**Minimum Experience**:

- Minimum 2-3 years distributor exposure within the Security Industry
- 1-2 years internal sales experience
- 1-2 years vendor exposure
- Excel intermediate

**Nice-to-have Skills**:

- Accpac or similar system experience will be an advantage
- Understanding of network and server builds will be an advantage

**Additional Skills**:

- Sense of urgency
- Strong Self Motivational and Empowerment skills.
- Strong Communication Skills.
- Strong Relationship and Self-Management Skills.
- Takes Initiative.
- Works well with all kinds of people.
- Rema