Customer Service Solutions Specialist

1 day ago

Durban, South Africa FirstRand Full time

Job Description

To provide overall support to clients that utilize the banks digital channels, but with a focus around performing FX transactions.

Hello Future Customer Service Solutions Specialist (Forex)

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Commercial Forex KZN, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Role Purpose:
To provide overall support to clients that utilize the banks digital channels, but with a focus around performing FX transactions.

Are you someone who can:

- Checking Vantage for the Specialist assigned to Excon vetting and following up
- Dealing with client queries around why payments are not being transitioned from portal to Bank - e.g. Get Quote etc.
- Identifying clients that are “under surveillance” particularly in respect of those facing Reg 12 blocking order by SARB
- Following up with the Compliance Docs team in helping uplift such blocking orders
- Following up with the FRB’s Payment Screening team (e.g. Payments to Grey listed countries like Turkey) & escalating transactions that have bottlenecked
- Following up with Frontline on transactions that require Dynamics cases to be resolved due to payment screening
- Assisting clients that are unable to reconcile bank charges - particularly those fees raised by foreign banks and where their references do not match our Payment references
- Following up with credit where transactions require credit approval - especially where these are stalled
- Have a minimum of Grade 12 or relevant tertiary qualification
- Have 5 - 10 years’ experience in dealing with Forex products in a Client Service environment
- Have Financial Services/Banking industry experience (preferred)

You will have access to:

- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate

We can be a match if you are:

- Able to work under pressure
- Great communicator (written and verbal)
- Attentive to detail
- Client-centric

Job Details

30/11/24

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