Customer Service Agent

2 weeks ago

Durban, KwaZulu-Natal, South Africa Trending Talent Solutions Full time R120 000 - R180 000 per year

We are a people orientated business that provides outsourced contact centre solutions and specializes in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work, and it is teamwork that drives our success.

Role Qualifications and Experience:

  • Matric is essential.
  • Clear Crim/Credit.
  • Able to work dayshift/nightshift
  • 6 Months customer service
  • Able to work between Umh/CBD
  • Must be able to type 40wpm

Job Objectives:

  • Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
  • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
  • Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
  • Adhering to all company policies and procedures.
  • Achieving set KPI's designated by the campaign and ensure a high level of customer service is provided on every call.
  • Responding efficiently to customers and creating a positive experience.
  • Transferring and escalating the calls to the appropriate department if needed.
  • Adhering to all company policies and procedures.
  • Achieving set KPI's designated by the campaign and ensure a high level of customer service is provided on every call.
  • Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
  • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
  • Understanding and using the required software, reports, tools, and metrics.
  • Participating in training and striving to increase and improve existing skills.

Required Skills:

  • Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
  • Proficiency with computers.
  • Ability to resolve conflict and diffuse tension.
  • Strong time management skills.
  • Problem-solving and creative thinking

Role Competencies:

  • Excellent command of the English language.
  • Strong reading comprehension of English.
  • Sufficient educational background and screening.
  • Meet English assessment tests upon screening.
  • Basic computer skills.
  • Attention to detail.
  • Willingness to learn.
  • Strong written communication skills.
  • Strong organizational and time-management skills.
  • Consistency in execution.

Published Date: 15 October 2025

Closing Date: 03 November 2025

  • Service Desk Agent

    1 week ago

    Durban, KwaZulu-Natal, South Africa Netelligent Consulting Full time R120 000 - R240 000 per year

    JOB PURPOSE STATEMENTThe Service Desk Agent plays a pivotal role in delivering exceptional customer service within our company. The Service Desk Agent is responsible for providing administrative support to ensure the efficient operation of the operations department. This role involves managing customer accounts, managing backend billing and ordering...

  • Customer Service Agent

    3 days ago

    Durban, KwaZulu-Natal, South Africa Outworx Full time R120 000 - R240 000 per year

    DescriptionRESPONSIBILITIES:Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Follow communication procedures, guidelines and policies.Maintaining a positive, empathetic and professional attitude toward customers at all times.Ensure that administrative duties are accurate and...

  • Sales and Letting agents

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Prestige Real Estate Full time R60 000 - R120 000 per year

    Company DescriptionAt Prestige Real Estate, we believe that quality, blended with excellent service, is the foundation for a successful business relationship. Our agents are recognized for their excellent service, networking, unwavering tenacity, quality marketing, and a reputation for results. Our clients benefit from our professional network, high-impact...

  • Collections Agent

    6 days ago

    Durban, KwaZulu-Natal, South Africa Trending Talent Solutions Full time R250 000 - R450 000 per year

    We are a people orientated business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment...

  • Customer Service Team Leader

    3 days ago

    Durban, KwaZulu-Natal, South Africa Outworx Full time R260 000 - R390 000 per year

    DescriptionRESPONSIBILITIES:Drive the operational agenda by providing daily direction and communication to Agents to ensure that daily and weekly targets are metProvide appropriate direction and dispute resolution for workplace problemsMaintain service levels, key performance indicators and performance managementCommunicate & report accurate performance...

  • Afrikaans-Speaking Service Desk Agent

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa TradeLink Retail Systems Pty Ltd Full time R108 000 - R120 000 per year

    Purpose of the Role:The Service Desk Agent will provide first-line IT support to end users by responding to incidents, service requests, and general technical queries. The successful candidate must be fluent in Afrikaans and English, possess strong communication skills, and have a customer-focused attitude.Key Responsibilities:Provide first-line technical...

  • Call centre agent

    3 days ago

    Durban, KwaZulu-Natal, South Africa Phakisa Holdings Full time R200 000 - R400 000 per year

    Looking for a Call Centre Agent to join our team. This is a temporary position based in Durban,  We are seeking a dedicated Call Centre Agent to handle inbound and outbound calls efficiently. The successful candidate will be responsible for providing exceptional customer service, resolving customer complaints, and processing orders accurately....

  • Call Center sales agent

    1 week ago

    Durban, KwaZulu-Natal, South Africa Employed2020 Full time R150 000 - R250 000 per year

    Company DescriptionEmployed2020 is dedicated to empowering individuals struggling to find employment or looking to earn extra income. We offer the opportunity to join our team as an Employed2020 Agent, enabling you to sell various mobile, insurance, funeral cover, investment, and other products within your local community. Our mission is to help you overcome...

  • Bilingual French Speaking Agent

    1 week ago

    Durban, KwaZulu-Natal, South Africa Amalfi Outsourcing Full time R150 000 - R250 000 per year

    Company DescriptionAmalfi Outsourcing is a leader in Business Process Outsourcing, incorporating the latest technology and innovative methods to engage with customers. Our mission is to empower our clients and help businesses achieve their full potential by carrying their brand voice to every customer interaction. We provide peace of mind by seamlessly...

  • Customer Service

    1 week ago

    Durban, KwaZulu-Natal, South Africa Continuous Communications Full time R12 000 - R17 000 per year

    About the RoleWe are seeking a motivated and experienced Customer Service & Administration person to take ownership of our customer communications and administrative processes. This role is ideal for someone who enjoys music, takes initiative, and prides themselves on delivering outstanding service and efficient operations. This is a hands-on role suited to...