Customer Service Advisor

5 hours ago

Durban, KwaZulu-Natal, South Africa Trending Talent Solutions Full time

We are a people-oriented business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work, and it is teamwork that drives our success.

Job Objectives:

  • Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
  • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
  • Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
  • Adhering to all company policies and procedures.
  • Achieving set KPI's designated by the campaign and ensuring a high level of customer service is provided on every call.
  • Responding efficiently to customers and creating a positive experience.
  • Transferring and escalating the calls to the appropriate department if needed.
  • Adhering to all company policies and procedures.
  • Achieving set KPI's designated by the campaign and ensuring a high level of customer service is provided on every call.
  • Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
  • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
  • Understanding and using the required software, reports, tools, and metrics.
  • Participating in training and striving to increase and improve existing skills.

Role Qualifications and Experience:

  • Matric is essential
  • Clear Crime/Credit
  • Able to work day shift in Umhlanga
  • Minimum 1-year international call centre customer service experience

Required Skills:

  • Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
  • Proficiency with computers.
  • Ability to resolve conflict and diffuse tension.
  • Strong time management skills.
  • Problem-solving and creative thinking

Role Competencies:

  • Excellent command of the English language.
  • Strong reading comprehension of English.
  • Sufficient educational background and screening.
  • Meet English assessment tests upon screening.
  • Basic computer skills.
  • Attention to detail.
  • Willingness to learn.
  • Strong written communication skills.
  • Strong organizational and time-management skills
  • Consistency in execution

Important Notice:

Applicants must reside in DURBAN

Applicants must have uploaded their updated CV

Durban

Published Date: 15 December 2025

Closing Date: 28 February 2026

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