Outbound Contact Centre Team Leader

7 days ago

Randburg, South Africa Icon AF Full time

We are seeking a number of experienced and tenured contact center team leaders. You will be leading a team of approximately 15 consultants completing lead generation for our Financial services tier-one clients.

Job brief

We are looking for a number of Team Leaders to support our acquisitions department. We are a high-impact, rapid-progression organization.

Your main administrative duties include recording attendance, and performance and ensuring compliance, and ensuring the consumers we are contacting are receiving service excellence.

Ultimately, you are our ambassadors of driving performance. Initially, you will be leading a team within normal local hours of operation.

Tasks
- Lead, motivate and support your team
- Manage attendance and non-attendance
- Relevant generation of reporting and presentation to the management team
- Work in conjunction with the company policies
- Liaise with relevant internal colleagues where applicable
- Following internal escalations where applicable timeously
- Ensure your team received relevant support to excel and progress

**Requirements**:

- Extreme attention to detail
- Experience in a compliant environment
- Thorough knowledge of the Popi act and data protection laws
- Excellent organizational skills, with an ability to prioritize important projects
- Previous experience at a tier-one or tier-two contact center at a management level for a minimum of two years

**Salary**: R8,000.00 - R20,000.00 per month

Ability to commute/relocate:

- Gauteng, Gauteng: Reliably commute or planning to relocate before starting work (required)

  • Outbound Sales

    1 week ago

    Randburg, South Africa iSON Xperiences Full time

    **Outbound sales (Team leader)** Â The purpose of the Team Leader: Outbound Sales is to lead, supervise, coach and mentor high paced outbound Contact Centre Agents in conjunction with the Contact Centre objectives and as such establishing excellent and consistent standard of service and compliance from the Agents. The Team Leader will create an effective...

  • Outbound Sales: Cellc Team Leader

    1 week ago

    Randburg, South Africa IsonXperiences Full time

    **Outbound sales (Team leader)** The purpose of the Team Leader: Outbound Sales is to lead, supervise, coach and mentor high paced outbound Contact Centre Agents in conjunction with the Contact Centre objectives and as such establishing excellent and consistent standard of service and compliance from the Agents. The Team Leader will create an effective...

  • Outbound Sales: Metrofibre Team Leader

    1 week ago

    Randburg, South Africa IsonXperiences Full time

    **Outbound sales (Team leader)** The purpose of the Team Leader: Outbound Sales is to lead, supervise, coach and mentor high paced outbound Contact Centre Agents in conjunction with the Contact Centre objectives and as such establishing excellent and consistent standard of service and compliance from the Agents. The Team Leader will create an effective...

  • Contact Centre Team Leader

    1 week ago

    Randburg, Gauteng, South Africa Mediclinic Full time R900 000 - R1 200 000 per year

    ER24 Contact Centre – Cell C 112 | Rivonia | South Africa Closing date: 13/11/2025  Number of positions: 1 Recruiter name: Silindokuhle Bawuti  Reference number:  Workplace Type: On-siteFixed TermPlease note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN...

  • Outbound Collections Team Leader

    2 weeks ago

    Randburg, South Africa Shapiro Shaik Defries and Associates Full time

    **JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...

  • Ccm- Telesales Contact Centre Manager

    3 days ago

    Randburg, South Africa iSON Xperiences Full time

    The Role: - **OVERALL PURPOSE OF JOB**: The Contact Centre Manager: Outbound Sales run the operations for a number of International Outbound Sales Contact Centreâ??s and Campaigns. You will create an effective support team and strong business partnerships with the internal Bytes People Solutions functions (including Sales, Marketing, HR, Finance and IT),...

  • Contact Centre Agent

    7 days ago

    Randburg, South Africa iSON Xperiences Full time

    **Customer Service  **Verification Agents** **Based in Randburg** **Shifts between 09:00 am - 19:00 pm** **Working from Monday to SundayÂ**  **OVERALL PURPOSE OF JOB**: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. **Main Responsibilities will include but will not be limited to**: -...

  • Contact Centre Agent

    1 week ago

    Randburg, South Africa iSON Xperiences Full time

    **Customer Service Agents** **Based in Randburg/BryanstonÂ** **Shifts between 08:00 am - 19:00 pm** **Working from Monday to Saturday** Â **OVERALL PURPOSE OF JOB**: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. **Main Responsibilities will include but will not be limited to**: - Must...

  • Contact Centre Agent

    5 days ago

    Randburg, South Africa iSON Xperiences Full time

    **PayJoy Customer Service Agents** **Based in Randburg and BryanstonÂ** **Shifts between 09:00 am - 19:00 pm** **Working from Monday to MondayÂ** Â **OVERALL PURPOSE OF JOB**: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. **Main Responsibilities will include but will not be limited...

  • Ebu Upgrades

    5 days ago

    Randburg, South Africa iSON Xperiences Full time

     The purpose of the Team Leader: EBU UPGRADES is to **lead, supervise, coach and mentor** high paced outbound Contact Centre Agents in conjunction with the Contact Centre objectives and as such **establishing excellent and consistent standard of service and compliance** from the Agents. The Team Leader will **create an effective support tea**m...