Contact Centre Agent

7 days ago

Randburg, South Africa iSON Xperiences Full time

**Customer Service  **Verification Agents**

**Based in Randburg**

**Shifts between 09:00 am
- 19:00 pm**

**Working from Monday to SundayÂ**

Â

**OVERALL PURPOSE OF JOB**:
Process customer service and technical service enquiries through inbound calls and provide end-to-end service.

**Main Responsibilities will include but will not be limited to**:

- Must be able to communicate with customers professionally and articulately.
- Must be able to present benefits/opportunities of the sales or service in an effective manner.
- Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers.
- Exercise appropriate soft skills when dealing with difficult customers.
- Ensure correct listening skills and probing techniques are used to establish relevant information.
- Be able to effectively communicate with the team leader and team members.
- To ensure that every day query is logged accordingly.
- Ensure that customers are informed as to the progress of queries logged but not resolved.
- Ensure that the customers are called and the resolution is confirmed before queries are closed.
- Ensure that progress of every query logged is monitored until resolution.

**OTHER FEATURES OF THE JOB** (e.g., location, travelling, shift hours, etc.):

- ** Willing to work shifts (ranging from 09h00 to 19h00)**:

- ** Willing to work a six day work week**:

- Own vehicle or reliable transport

**KNOWLEDGE AND SKILLS**:

- Good communication skills verbally and written in English.
- Must be able to display proven computer literacy
- Able to work under pressure- Goal driven
- Ability to work with little supervision
- Contact Centre skills training
- Call handling skills
- Telephone etiquette skills
- Understanding of website navigation functionalities, technology savvy
- 6 months experience in an Outbound sales Contact Centre environment;
**EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY**:

- Grade 12
- At least 2 years' relevant experience, preferably in Banking / financial industry

Â

**MUST HAVE GRADE 12**

Â

  • Contact Centre Agent

    1 week ago

    Randburg, South Africa iSON Xperiences Full time

    **Customer Service Agents** **Based in Randburg/BryanstonÂ** **Shifts between 08:00 am - 19:00 pm** **Working from Monday to Saturday** Â **OVERALL PURPOSE OF JOB**: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. **Main Responsibilities will include but will not be limited to**: - Must...

  • Contact Centre Agent

    5 days ago

    Randburg, South Africa iSON Xperiences Full time

    **PayJoy Customer Service Agents** **Based in Randburg and BryanstonÂ** **Shifts between 09:00 am - 19:00 pm** **Working from Monday to MondayÂ** Â **OVERALL PURPOSE OF JOB**: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. **Main Responsibilities will include but will not be limited...

  • Call Centre Agent

    2 weeks ago

    Randburg, South Africa TC Consulting Full time

    VACANCY FOR AGENTS FOR A CALL CENTRE BASED IN RANDBURG We are looking for motivated individuals who are target driven and able to work in a highly pressurized environment and achieve daily, weekly and monthly targets. Minimum Requirements - Matric - South African citizen - Call centre experience advantageous If you interested in the above-mentioned role,...

  • Call Centre Agent

    1 day ago

    Randburg, South Africa TC Consulting Full time

    VACANCY FOR AGENTS FOR A CALL CENTRE BASED IN RANDBURG We are looking for motivated individuals who are target driven and able to work in a highly pressurized environment and achieve daily, weekly and monthly targets. Minimum Requirements - Matric - South African citizen - Call centre experience advantageous If you interested in the above-mentioned role,...

  • Call Centre Agent

    1 day ago

    Randburg, South Africa TC Consulting Full time

    VACANCY FOR AGENTS FOR A CALL CENTRE BASED IN RANDBURG We are looking for motivated individuals who are target driven and able to work in a highly pressurized environment and achieve daily, weekly and monthly targets. Minimum Requirements - Matric - South African citizen - Call centre experience If you interested in the above-mentioned role, Contact Naomi...

  • Contact Centre Manager

    1 day ago

    Randburg, South Africa Nudle Full time

    Nudle is an innovative start-up technology company that is ready to expand. We are looking for a Contact Centre Campaign Manager with experience in digital transformation to join our team and be accountable for the holistic performance, quality and development of the various campaigns under the Nudle Group. **Responsibilities**: - **Develop objectives for...

  • Call Centre Agent

    1 week ago

    Randburg, South Africa i-Talk Financial Services Full time

    **Call Centre Agents** **Requirements**: - Matric OR Grade 11 Term 4 report - Computer Literate - Well Spoken - Contributing to and driving sales by effectively calling clients. - Achieving sales targets - Ensuring your product knowledge is passed on to clients. - Responsible for processing all correct information onto final sales. - Adhering to sales team...

  • Call Centre Agent

    1 week ago

    Randburg, South Africa i-Talk Financial Services Full time

    **Call Centre Agents** **Requirements**: - Matric (NSC). - Computer Literate. - Well Spoken. - Contributing to and driving sales by effectively calling clients. - Achieving sales targets - Ensuring your product knowledge is passed on to clients. - Responsible for processing all correct information onto final sales. - Adhering to sales team standards...

  • Call Centre Agent

    1 day ago

    Randburg, South Africa i-Talk Financial Services Full time

    **Call Centre Agents** **Requirements**: - Matric (NSC). - Computer Literate. - Well Spoken. - Contributing to and driving sales by effectively calling clients. - Achieving sales targets - Ensuring your product knowledge is passed on to clients. - Responsible for processing all correct information onto final sales. - Adhering to sales team standards...

  • Call Centre Agent

    2 weeks ago

    Randburg, South Africa i-Talk Financial Services Full time

    **Call Centre Agents** **Requirements**: - Matric OR Grade 11 Term 4 report - Computer Literate - Well Spoken - Contributing to and driving sales by effectively calling clients. - Achieving sales targets - Ensuring your product knowledge is passed on to clients. - Responsible for processing all correct information onto final sales. - Adhering to sales team...