Employee Services Manager

**Division**:
People

**Department**:
People

**Employment Type**:
Permanent

**Job Purpose**:

- Collaborate across the business to support, enable and enhance employee services across crucial areas of Wellness, Benefits and Payroll services.
- Maintain all personnel policies and procedures to provide guidance and interpretation to staff.
- Drive engagement of CSR activities to ensure alignment between our community activity and employee wellbeing.
- Develop future of work impact and corresponding processes to enable a future savvy organization.

**Key Accountabilities (1/4)**:
**Manage compliance and employee welfare to make the workplace environment conducive to work**
- Develop a Wellbeing Strategy in alignment to the business strategy and goals
- Develop and manage a wellbeing support model with appropriate internal and external support.
- Develop leadership capability and improve organisational health and wellbeing literacy through learning and training programmes.
- Measure employee wellbeing and evaluate workplace wellbeing programs and initiatives.
- Support Future of Work through the lens of wellbeing, providing detailed quantitative and qualitative data to direct strategy.
- Demonstrate direct links between employee health risks and health care costs and make recommendations
- Partner with HR colleagues and other teams such as our Health and Safety structures to optimise the wellbeing message
- Drive the volunteering efforts through The Foundation to ensure alignment between our community activity and colleague wellbeing
- Develop and manage relationships with key professional bodies and wellbeing partners, including working closely with them to undertake benchmarking where identified.

**Key Accountabilities (2/4)**:
**Maintain all policies and procedures and provide guidance and interpretation to staff**
- Serve as single point of contact for HR related queries and requests in such cases where a self-service module is not available or unanswered
- Ensure standardization and sanitization of all HR data
- Coordinate sessions with employees to troubleshoot and front face all queries regarding processes, practices and policies
- Play leading role in office space management, including the anticipation of office space needs and managing office moves in line with future of work requirements
- Conduct benefit awareness sessions and align with external vendors who partner on various aspects
- Support various projects/initiatives from the COEs
- Aid in development of new practices benchmarked against best-in-class processes
- Develop and maintain strong partnerships with third party vendors and ensure business needs are met
- Provide reliable, accurate and timely support on HR transactional processes like payroll changes, contracts, terms and conditions of employment etc.

**Key Accountabilities (3/4)**:
**Oversee the payroll management system in conjunction with Finance and vendors**
- Oversee the payroll administration activities and ensures process improvement to continually improve the quality, efficiency and overall effectiveness
- Manage reporting of payroll activities
- Coordinates with IT and Finance departments, suggests system improvements
- Implement controls and procedures for payroll processing to ensure quality of delivery and compliance with standard processes

**Lead benefits management to ensure compliance, governance and promote fairness in communication and engagement**
- Manage benefits such as Discovery, Alexander Forbes, savings schemes, and any other non-cash components
- Ensure timely management of pension fund and medical aid for all associates including trouble shooting or validation of queries for a quick resolution
- Analyse, propose and rollout changes in the benefits practices by understanding changing business requirements, market benchmarks Cipla regulatory/ legally compliant as well as motivate employees
- Partner with external agencies for market data and conduct market benchmarking around benefits for different levels and roles in order to identify trends and make suitable recommendations.

**Key Accountabilities (4/4)**:
**Provide Employee Assistance programs through ICAS and other such partners**
- Identify gaps in terms of EAP policies
- Research on identified areas of needs utilizing monthly
- Formulate and review EAP policies
- Implement and communicate EAP policies and processes
- Monitor and evaluate effective implementation of EAP policies including governance of protocols

**Education Qualification**:
Degree in Social Sciences/Human Resource Management/Industrial Psychology/Talent Management/HR related field (Essential)

**Relevant Work Experience**:
Minimum 10 years of experience in related activities

**Location**:
Bellville, Cape Town

**EE Requirement**:
Cipla is an Employment Equity employer and this position will be filled based on our Employment Equity Plan