Service Desk Analyst

At Core Group, we’re proud to offer innovative products that meet the needs of our customers. The Core Group is a group of companies that represent the world's leading personal technology products and services in Sub-Saharan Africa. We believe in bringing products and services to people that’ll empower, enable, inspire and grow - achieved through supply...

JOB TITLE - SERVICE DESK ANALYST PURPOSE OF THE JOB To provide customers support in terms of services/software/network/hardware or products in the following language: English. KEY RESPONSIBILITIES: - Acquisition of the specific and required information for performing the job that the Employer provides him/her with. - Providing level 1 technical support to...

Summary: Reporting to the IT Service Desk Manager, this is a highly customer focused and visible role requiring excellent communication, co-ordination, analytical and problem solving skills. The client is a law firm. **Job Description**: The Team The IT Service Desk forms part of Business services, Information Technology and provides a proactive,...

**The Team**: The IT Service Desk forms part of Business services, Information Technology and provides a proactive, centralized first/second line on-site support service to customers in company offices (Johannesburg, Durban, Cape Town). The key focus of the team is to deliver a world class IT service to the business. **Reports to**: IT Customer Services...

Service Desk Leadership OpportunityWe are seeking a skilled Service Desk Lead to manage daily operations, represent the team to other stakeholders, and help develop and improve the service desk. As part of our IT team, you will be responsible for assembling line managers, clarifying objectives, aligning thinking around challenges, and monitoring progress.Key...

Our Client a Global tech firm is seeking a Senior Support Analyst to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and an excellent working environment. **Requirements**: - Investigate, debug and troubleshoot code in order to resolve problems and defects. - Facilitate resolution of Incidents and Service...

**Overall Purpose of the Job** Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems and provides basic telephonic training on these systems when required. May...

**Synopsis** Are you a highly motivated and skilled IT professional looking for a challenging and rewarding career? If so, the Senior Technician Service Desk position is the perfect opportunity for you. - Coordinates and assists with the preparation of reports and measurements on the services provided by the service desk. - Provide support and coaching to...

One of our clients, a leading IT Managed Service organization, is looking to recruit three IT Service Desk Supervisors. The main requirements for this position are the following:

ResponsibilitiesTo extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking.Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analyzing and providing solutions.Develop and deploy solutions for all...

Job Description:We are seeking a highly motivated Helpdesk Resolution Expert to join our dynamic team. As a key member of our support team, you will be responsible for providing top-tier IT support and delivering exceptional customer service.Responsibilities:Log and allocate incoming calls efficiently and assist engineers in ensuring all calls are attended...

The SDA needs to balance creative and technical problem-solving, customer service and collaboration to ensure that all users can successfully access and utilise required IT systems, services and infrastructure. The SDA also works closely with experts, vendors and specialists to provide assistance on tasks that are outside the scope of his/her knowledge of...

**Overall Purpose of the Job**: Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems and provides basic telephonic training on these systems when required. May...

**Business Unit**:Discovery Central Services **Function**:IT Service Desk Support & Administration **Date**:5 Feb 2025 **Discovery - Group Information Services / Technology Services** **Service Desk Agent: 529HELP** **About Discovery** Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest...

As a Technical Support Specialist on our IT Service Desk team, you will play a vital role in ensuring the seamless delivery of IT services to our clients.Key Responsibilities:Respond to and resolve IT-related incidents and requests in a timely and professional manner, adhering to defined processes and service level agreements.Capture all customer...

Job Purpose/ Job Summary: Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets. Ensure system related queries are resolved timeously and accurately to meet JSE Service Level Agreement Business Objectives through prioritising of logged calls on Service Now system.Financial / Business...

JOBNUMBER **iOCO03030** - CONTRACT TYPE **Contract** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking **X3 Service Desk Agents** I **to join our team. As a Service Desk Agent you'll be responsible for resolving complex technical...

Are you ready to kickstart an exciting career where every day brings new challenges and opportunities? Shorza is on the hunt for a passionate IT Service Desk Agent to join our vibrant team in Sandton! If you love helping people and thrive in a fast-paced environment, this is the perfect role for you! **What You’ll Do**: - Be the Hero of Support: Guide...

JOBNUMBER **iOCO03143** - CONTRACT TYPE **Contract** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of **X2 Service Desk Agents** I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries,...

**Company Overview:**At Planet Fitness, we strive to create a supportive environment where members can achieve their fitness goals. Our team is dedicated to providing exceptional service and ensuring that every member has a positive experience.Job Description:We are seeking an experienced Front Desk Manager to join our team. As the first point of contact for...