Service Desk Administrator

Main Responsibilities Team Leadership & Management: Lead, mentor, and develop a team of service desk professionals, ensuring they are well‑equipped to handle IT support requests efficiently and professionally. Incident & Request Management: Oversee the resolution of technical issues and service requests from bank employees, ensuring all incidents and...

**Description of role**: Manage the performance & delivery of the Turrito Service Desk to ensure that customer expectations are met or exceeded from all aspects; from ticket resolution to monthly reporting. Responsible for ensuring that the staff are exceeding expectations in their daily performance, meeting defined metrics, and leading from the front by...

A leading organization is seeking a Service Desk Coordinator to support IT infrastructure within the MIS department. This role involves providing technical support, managing IT resources, and contributing to IT projects in alignment with ITIL standards. Youll work closely with the IT Service & Operations Manager to ensure continuity of service and deliver...

Key Responsibilities:Support hardware and software transition planning (BUILD domain).Provide IT support and service desk functions for end users (RUN domain).Ensure the continuity of daily operations, including support for PCs, thin clients, mobile devices, printers, scanners, and other user equipment.Deliver ITIL-aligned MIS support, including ticketing,...

JOB TITLE - SERVICE DESK MANAGER **MAIN RESPONSIBILITIES**: - Ensure the Delivery and Maintaining of a high-quality fault logging and resolution for most Incidents and known problems - Ensure the Delivery on High-Quality first and second level support - Focus on call answering and first-level resolution KPIs - Continuous development - Ensure the Delivery...

The IT Service Desk Manager is responsible for leading and managing the IT Service Desk team to ensure timely and effective resolution of IT support requests. The role ensures high levels of customer satisfaction, drives operational efficiency, and ensures service levels are met or exceeded. The manager is also responsible for implementing best practices,...

Our client, a digital bank based in JHB North, is looking for 2x Service Desk Analysts to join their team. If you're passionate about IT Support and troubleshooting, this role is for you! **Responsibilities**: - Provide first-line IT and technical support. - Troubleshoot and analyse hardware and software issues. - Log and track incidents and requests. -...

Job Purpose A Senior Service Desk Support Engineer is responsible for providing remote technical support and serving as an escalation point for Service Desk Engineers. This role involves supporting various clients, executing assigned tasks from Team Leaders or the Service Desk Manager, and maintaining a high standard of professionalism in all service...

Who We Are Tech Guru - IT for Accounting Firms specializes in creating high-performance, secure IT environments tailored exclusively for accounting firms. Guided by our core values—caring, accountability, responsiveness, and empathy—we deliver exceptional IT solutions that delight our clients. The Role Key Responsibilities - Leadership & Strategy: -...

JOB TITLE - SERVICE DESK TEAM LEADER To ensure effective and efficient Service Desk services are delivered according to the agreed contracts with clients by performing planning, financial management, people management and SLA management activities on an operational level with regard to the allocated team. **MAIN RESPONSIBILITIES**: - Perform team related...