Customer Service Representative

1 day ago

Gauteng, South Africa Omnia (Pty) LTD Full time

**Overview**:
BME Metallurgy a division of Omnia Group, is in the business of procuring and distribution of chemicals, products and services into the mining industry. It is a major player in the South African market with a significant footprint in Africa and the intent of further developing a growth strategy to becoming a key player in Africa, as well as aspiring to become a player in the global market. Effective strategic sourcing is the foundation of a successful chemical distribution business.

**Qualifications**:

- A tertiary qualification in Chemistry and/or Sales and/or Marketing (Diploma/Degree)
- Computer literacy

**Experience**:

- At least 5-10 years’ experience in a similar customer service environment
- Maintaining relationship with customer (sales experience in managing customer relationship)
- Experience of D365 ERP System specifically

**Duties**:
**Quality processed orders**

- Accept all orders and ensure that they are processed timeously.
- Effectively implement price increases.
- Ensure profit margins are maintained.

**Informed clients and relevant internal stakeholders**

- Gain local market intelligence.
- Keep customers informed and updated on the status of their orders.
- Liaise with existing clients daily basis.
- Communicate price changes to customers.
- Effective interaction with Logistics, Finance, Warehouse, Distribution, Production, Procurement, Commercial etc.

**Controlled/monitored stock**

- Monitor stocks and inform Planner and Procurement departments of potential stock shortages
- Manage sample stock.

**Duties and Responsibilities**

- Assist in growing the client base.
- Establish an understanding of systems and procedures as well as identify improvements on these.
- Any Adhoc duties might be required within the department.

**Job Competencies**:

- Effective communication skills
- Problem analysis and Problem solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Adaptability
- Teamwork
- Stress tolerance
- Resilience
- Skilled at understanding quality issues and the consequences of non-compliance
- Demonstrate a concern for and understanding of customer needs

**General**:

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