Legal Collections Customer Service Representative

**Career Area**:
Finance

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**About Cat Financial**

**Role summary**

We have a great opportunity for a **Legal Collections Customer Service Representative** to join our dynamic team in South Africa. In this role you will be responsible for managing and resolving overdue accounts with clients, while ensuring compliance with legal and regulatory standards. This role combines customer service expertise with knowledge of debt collection, focusing on negotiating payment arrangements, maintaining accurate records, and supporting legal processes related to collections. The successful incumbent will act as a liaison between the company, clients, and legal teams to facilitate timely and ethical debt recovery.

**What you will do**:

- Addressing and resolving customer issues and inquiries. Ensuring all customer communication is clearly documented.
- Identifying issues and determining appropriate course of action for effective resolution.
- Execution of customer service standard processes.
- Maintaining customer accounts and relationships.

**Skill you will have**:
**Customer Focus**: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

**Service Excellence**: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

**Decision Making and Critical Thinking**: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.

**Relationship Management**: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

**What will put you forward**:

- A completed Diploma or Degree in a related field.
- 2-5 years’ experience in a similar role and environment.
- Strong communication and negotiation skills.
- Knowledge of legal collection procedures and relevant regulations.
- High attention to detail and organizational skills.
- Ability to handle sensitive financial conversations with professionalism and empathy.

**What We Offer**:
From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.

You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed

**Additional Information**
- Onsite, five days a week.
- Relocation will not be supported.
- Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar commits itself to the realization of employment equity goals as envisaged in the South-African Employment Equity Act and policies relating to workplace equality. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. _
- Follow us on Twitter, Facebook, LinkedIn, and YouTube. _

**NB: The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.**

**How We Support You (Employee Benefits)**

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus and additional benefits.

**Posting Dates**:
Caterpillar is an Equal Opportunity Employer.

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