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Hoc Desktop Assessor

2 weeks ago

Johannesburg, South Africa Nedbank Full time

**Job Classification**
- Job Family- Administration, Operations and Facilities
- Career Stream- Property, Property Development and Construction
- Leadership Pipeline- Manage Self: Professional
- FAIS Affected**Job Purpose**
- The company requires an individual that can fit the role of a buildings desktop assessor to form part of our unique team.- To manage, control and attend to contractor audits, desktop assessments and enforce correct interpretation of the Nedbank Homeowners insurance policy with panel service providers and clients.- Perform a mentoring and coaching support function to the NI claims assessors and service providers on products and technical aspects where specialised knowledge is required in resolving intricate challenges regarding claims relevant to Homeowners insurance policy cover.**Responsibilities**:
- The types of claims dealt with include any building related claims such as burst geysers & pipes with resultant damage, storm damage to properties, flooring, interior cosmetic repairs to properties, electrical and electronic work etc. The role requires an individual with strong technical knowledge of the buildings industry and the associated cost and workmanship variables.-
- Validation of claims by means of underwriting, review of previous claims history and referencing and verifying the details of the insured peril as reported by the service provider in line with the relevant policy wording:
- Validation electronic equipment/ machinery breakdown claims and review reports from electrical SP’s.
- Identifying what is required and outstanding from client.
- Comparing information collected to the policy requirements and claim details presented.
- Determining equivalent replacement and determine risk.- Quantification and cost management in determining the scope of work compared to agreed rates on buildings related claims as well a ensuring visible damages are reflected on the mandatory photos from the insured or service provider-
- Risk management, detect and identify fraudulent claims and any overcharging by clients and service providers. Perform risk management function by identifying underwriting risks and identifying inadequate Sum Insureds of dwellings for physical RCV where necessary. Ensure adherence to all legislative requirements.-
- Reporting and operational efficiency. Ensure quality and accuracy of reports, pricing and workmanship rendered by service providers.- Competencies- Validation of claims according to the various insurance policies in place.
- Liaising with clients, service providers, procurement, underwriting, FNOL, GFS and claims.
- Finalise all reports and administration
- Making decisions, handle all administration and telephonic queries arising around that
- Quantification by either drafting a scope of work and finalizing the cost of the claim according to agreed rates or comparing quotations and reports received from service providers and clients compared to the scope of work and agreed rates
- Managing the cost from the start of the claim until the claim is finalized within the set parameters and agreed scope of work.
- Handling and resolving complaints and queries from clients, internal stakeholders as well as external stakeholders such as builders, engineers etc.
- Conduct all the above to the required performance and quality standards that are in place

**People Specification**- A way of work that anticipates the requirements of various stakeholders when engaging through all mediums of communication
- A passion for consensus-based decision making
- The ability to deliver in a high-pressure, innovative environment
- Curiosity and comfort with numbers and large data sets
- A level of influence that creates buy-in and win-win outcomes with stakeholders
- Excellent negotiation skills
- The ability to engage at strategic, tactical and operational levels of the business
- Excellent verbal and written interpersonal skills
- Ownership of personal development
- Essential Qualification- Matric / Grade 12 / National Senior Certificate
- Preferred Qualification- A tertiary qualification or significant progress towards obtaining any construction or built environment related qualification would be highly beneficial.
- FAIS Accreditation or a FAIS recognized qualification will be highly beneficial.
- Minimum Experience Level- A valid driver’s license
- Building/ Electrical/ Machinery/ Breakdown claims experience
- Skills- Strong administrative capability
- Good report writing skills
- Excellent interpersonal and communication skills (verbal and written)
- Technical buildings and construction experience
- Computer literacy is essential with MS Excel and MS Word being core competencies
- Self-disciplined and self-motivated
- Should be able to work independently in an unstructured environment
- Judgment and problem-solving skills
- Negotiation skills
- Stress tolerance
- Tenacity and resilience
- Customer service oriented
- Deadline and results oriented
- Attention to detail