Hoc Desktop Assessor

**Job Classification**

**Requisition** - 135773 - Melissa Cloete**Location**:

- Johannesburg and Cape Town**Cluster**:

- Nedbank Wealth Cluster - Nedbank Insurance Division**Closing Date** - 11 September 2024- Job Family- Administration, Operations and Facilities
- Career Stream- Property, Property Development and Construction
- Leadership Pipeline- Manage Self: Professional
- FAIS Affected**Job Purpose**
- The company requires an individual that can fit the role of a buildings desktop assessor to form part of our unique team. To manage, control and attend to contractor audits, desktop assessments and enforce correct interpretation of the Nedbank Homeowners insurance policy with panel service providers and clients. Perform a mentoring and coaching support function to the Nedbank Insurance claims assessors and service providers on products and technical aspects where specialised knowledge is required in resolving intricate challenges regarding claims relevant to Homeowners insurance policy cover.**Responsibilities**:

- Provide advisory services to all internal stakeholders within property finance by facilitating deal forum meetings and attending formal credit meetings.
- Ensure the property book financial and physical elements and returns are maintained by undertaking timeous review valuations within the defined scope of the valuations and credit policies.
- Meet stakeholder expectations by ensuring quality valuations are completed within the prescribed turn around times.
- Build and maintain relationships with internal and external stakeholders through effective communication and engagement.
- Share expert knowledge and industry trends with all stakeholders through technical and advisory services.
- Ensure extraordinary client experience through professional conduct and interactions.
- Schedule and coordinate activities for self and/or others by identifying the appropriate resources required to perform these activities within a specific time frame in order to achieve business objectives.
- Manage cross functional relationships through consistent feedback on work flow progress.
- Contribute to Nedbank property valuation business by sharing Industry experiences and providing input on issues that impact bank and industry policies and procedures.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Ensure professional conduct when dealing with all stakeholders through appropriate personal branding.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

**Job Responsibilities Continue**
- The types of claims dealt with include any building related claims such as burst geysers & pipes with resultant damage, storm damage to properties, flooring, interior cosmetic repairs to properties, electrical and electronic work etc.
- Validation of claims by means of underwriting, review of previous claims history and referencing and verifying the details of the insured peril as reported by the service provider in line with the relevant policy wording: Validation electronic equipment/ machinery breakdown claims and review reports from electrical SP’s.
- Identifying what is required and outstanding from client. Comparing information collected to the policy requirements and claim details presented.
- Determining equivalent replacement and determine risk.
- Quantification and cost management in determining the scope of work compared to agreed rates on buildings related claims as well a ensuring visible damages are reflected on the mandatory photos from the insured or service provider Risk management, detect and identify fraudulent claims and any overcharging by clients and service providers. Perform risk management function by identifying underwriting risks and identifying inadequate Sum Insureds of dwellings for physical RCV where necessary.
- Ensure adherence to all legislative requirements.
- Reporting and operational efficiency. Ensure quality and accuracy of reports, pricing an