Merit Non Motor Desktop Assessor

1 week ago

Johannesburg, South Africa Santam Full time

About the Company
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
**Job Description**:
The Merit Nonmotor Desktop Assessor for Merit Desktop Assessment claims is accountable for the claims end to end and is responsible for coordinating and overseeing all actions on claims in this processing channel.
Key Responsibilities
Ability to balance claim investigations with treating customers fairly (TCF)
Working within a team environment to identify and tackle fraudulent claims as well as assessing and verification of Desktop Non-motor claims
Handling a portfolio of suspected claims which would encompass all types of fraud
Conduct a Merit and quantum claim validation for non-motor claims
Identify fraud indicators and gathering information
Validating policy coverage and decide the appropriate action
Case ownership to deal with claims from beginning to end
Accountable for all claim interactions directly with the client/broker.
Ensures that the claim is handled efficiently.
Communicate the process from the start of the claim and act as contact person if the client needs more information.
Monitoring of work load and keep within the required SLA Turnaround times.
Qualification and Experience
Grade 12/ Matric Certificate

**Formal education**: Tertiary National Diploma or University Degree
Strong Short Term Insurance Investigations experience
2-3 years non motor short term claims experience
Competencies
Analytical Thinking
Information Seeking
Directiveness
Flexibility
Initiative
Customer Service Consultant

**Skills**:Merit Investigation of Non-motor Claims
Administrative and Merit examination
Insurance knowledge - Short Term
Computer skills
Quality management
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Turnaround time
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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