Hostess (Co-working Space)

**Role: Host/ess**

Location: Watershed, Cape Town
Remuneration: R8 000
Benefits: Medical Aid & Provident Fund

**Job brief**

As a Host/Hostess, you’ll be the smile, heart and soul of the team’s business operations, as well as the first point of contact for all members. From your warm welcome to offering up the ultimate coworking experience to all our Workshop17 members and guests - you’re always on your A-game and ready to take it up a notch or two. Attention to detail, oh yes.

With a set of proficient admin skills under your belt, you can easily keep our system updated with leads, sales and all the needs. As the head of customer happiness, you’re service-driven-savvy, have problem-solving superpowers, and can multitask while never dropping the ball.

**Working with our client**:
Ready to join Africa’s #1 co-working space? Where individuals, teams and companies choose to work, meet and event. Their 8 unique locations in Johannesburg, Cape Town, Paarl and Mauritius offer members a fully serviced flexible high-tech, co-working space, providing a platform for innovation, community, learning and
culture.

**Why work for our client?**

Besides being the best co-working place to work in Africa, they are a dynamic and passionate team that works smart, in an energetic fast-paced culture of service, responsibility and creative problem-solving. Goal-orientated? Ambitious? They’re all about upskilling, learning and self-improvement. If you are a straight-talking, multi-tasking individual that’s all about customer service and can effortlessly handle heavy workloads and everyday glitches, we want you to be part of our client’s growing team.

**Other Perks**
- Company on-boarding and support
- Fantastic team dynamic
- Access to latest, greatest tech
- Network with some of the biggest and brightest brains in SA.

**General scope of work**:

- Hosting:_
- Assist with managing the reception area.
- Ensuring all members and guests experience a warm Workshop17 welcome.
- First point of contact to all guests and members and directing them.
- Community Management:_
- Assist the team with the following, yet not limited tasks:
○ Walkthroughs

○ Space checks

○ Reception duties

○ Parking requests

○ Credit card sheet and following finance processes

○ Use of the my.w17 community platform

○ Onboarding and offboarding
- Managing and escalating member queries.
- Member/community engagement.
- Assist with membership requests.
- Space & building facilities and maintenance_
- Regular maintenance walkthroughs
- Assist the team with location facilities management which includes but is not
- limited to:_

○ Space cleanliness and setup

○ Managing cleaning duties
- Regularly connecting with members for their feedback.
- Logging maintenance on our support platform.
- Events support:_
- Support to the event bookings:
○ Assisting on-site where necessary.

○ Communicate parking arrangements with clients.

○ Booking meeting rooms for members and external clients when required.
- Client satisfaction:_
- Ensure 5-star service to all clients/members at all times. Provide services,

assistance, and solutions that often exceed clients’ expectations.
- Timely and professional response to all requests - community and events.
- Team player/support_
- General support to the location team and assisting all departments when necessary.
- Assist the team with managing scheduled and ad-hoc tasks, and ensuring that they are completed on time.

**Ideal Qualifications/Experience**:

- Excellent communication skills - verbal and written.
- 1 - 3 Years experience in co-working or shared office sector, hospitality and/or customer-facing operations, advantageous.
- Tech savvy, systems driven and experience using G-Suite.
- An upbeat, energetic, positive, mature and professional attitude. Proactive, passionate and reliable problem-solver who thrives on providing exceptional customer experiences.
- Ability to handle multiple requests, work effectively in a fast-paced environment, and be responsive to member requests/service issues.
- Ability to work well under pressure, handle multiple requests, and continue to deliver exceptional service despite heavy workloads.
- Ability to clearly communicate with a diverse range of stakeholders within and outside the organisation.
- Deadline driven and the ability to implement national initiatives through to completion.
- Attention to detail, organised and thorough with a desire for continuous improvement.
- Ability to engage and adapt well to team/group settings.

**Job Types**: Full-time, Internship
Contract length: 6 months

**Salary**: R6,000.00 - R8,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)