Client Services Officer

2 weeks ago


Alrode, South Africa Unitrans Recruitment Full time

**Job Advert Summary**:
We have a great opportunity at Unitrans as a Client Services Officer (Estimates) to handle all the Imports and Exports - air, sea and freight - clearing and forwarding. Please view full job spec for any further details. Please refer to the minimum requirements, duties and responsibilities below for further information.**
Minimum Requirements**:

- Knowledge of INCO terms - Knowledge of IMCO codes and Hazchem - Knowledge of Customs Clearing, duties and VAT - Knowledge of Imports and Exports - air and sea freight - clearing and forwarding - Knowledge of insurance and claiming when cargo is damaged - Knowledge of Shipshape - Knowledge of security for both air and sea freight - Trade Agreements - 5 years experrience**
Duties & Responsibilities**:
We need someone that can fo the following: - Imports - air and sea - Exports - air and sea - overborder Estimate Coordination - Receive, Analyse and Complete estimates, tenders, proposals to existing and new clients and overseas agents - Responsible for all new and existing customer estimate requests for sea and air freight imports/exports as well as breakbulk and out of gauge requests - Gathering of origin charges, forwarding rates, clearing rates - Consulting with new or existing customers, internal departments, overseas agents and service providers and to gather further information to complete estimates - Sourcing rates from transporters for general cargo, break bulk cargo and bulk cargo - Sourcing of new suppliers - Screening and verifying credit terms of new suppliers - Sourcing rates from ports, stevedores, transporters, warehouses and carriers Reporting - Develop, implement, maintain and drive client facing reports in systems. - Keep clients advised throughout the estimate process Sales and Marketing - Sales and marketing of products and services available Client Service - Define all compliance issues for shippers for each country and assist shippers to be compliant - Source compliance requirements from the relevant countries - Liaise with the necessary ministries, custom authorities, buyers, client representatives and bureau of standards - Liaise with inspection companies - Monitor that compliance issues are met with advise where changes need to be made - Advise clients of clearing and forwarding procedures - Advise clients on customs clearing procedures - Source all SADC compliance requirements from suppliers - Maintain and file all compliance requirements from suppliers - Source compliance requirements from each country for exporting purposes - Liaise with oversee agents on all compliance requirements for all different categories relating to that country's Import Rules - Report all compliance issues to Commercial Manager - Assist with training and implementation of CRM system - Develop and implement customer retention strategies - Assist withProblem solving of in-house issues with clients / key accounts and operations. Business Processes - Assist in updating new and existing client SOP's and processes. - Assist in the design, improvement and implementation of client facing processes including all sales processes. - Assist in improving the business processes surrounding the reporting, particularly the report request processes


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