Manager communication

7 days ago

Cape Town, South Africa City of Cape Town Full time

ELIGIBILITY
and External
CLOSING DATE
04.07.2025
REFERENCE NUMBER
HSM 28/25 Ext
SALARY
**TCOE**: R 1 556 812 p.a (T18)
DEPARTMENT
Communication and
Customer Services
DIRECTORATE
HUMAN SETTLEMENTS Manager_Communication & Customer Services
**Requirements**:

- Degree in communication, public relations, media, journalism,

and/or other related qualifications.
- Up to ten (10) years’ relevant experience, extensive

management experience in communication, stakeholder
management, social facilitation and customer service.
- Computer literacy
- Code EB driver’s licence.

Key Performance Areas
- Managing and coordinating the development alignment

and implementation of business strategies, programmes,
plans for the directorate.
- Managing and coordinating the implementation of a

streamlined reporting mechanism to sub councils in order to
ensure good working relationships.
- Managing and coordinating the implementation of

partnership and stakeholder strategies for the directorate
with relevant political offices, civic society organisation and
other relevant stakeholders.
- Managing the coordination, reviewing and implementation

of customer service delivery programmes/strategies within
and external to the directorate.
- Managing and implementing the National Housing Consumer.
- Education Programme and establishment of tenant committees

for the directorate.
- Developing, coordinating and presenting communication plans

at Project Steering Committees and various Council Structures.
- Managing and controlling social facilitation and dispute

resolution at project level across the various functional areas
of Human Settlements.
- Managing and controlling required deliverable associated

with utilisation, productivity, and performance of personnel.
- Managing implementation of financial controls/procedures

and providing information to support financial planning
sequences.
- Managing and controlling the development, administration

and maintenance of the housing needs data base.

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