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Communication Manager

2 weeks ago

Cape Town, South Africa Clicks Group Limited Full time

**Listing reference**: 021223

**Listing status**: Online

**Position summary**

**Industry**:Wholesale & Retail Trade

**Job category**:Advertising and Communication

**Location**:Cape Town

**Contract**:Permanent

**EE position**:No

**About our company**
- Clicks Group

**Introduction**
- To lead the planning, development and execution of the group’s internal communications strategy ensuring alignment with the Group’s brand, EVP, ESG and transformation objectives by creating and delivering impactful communication aligned with the organisation’s EVP and strategic business priorities.

**Job description**

**Job Objectives**:

- Develop and implement a corporate and employer brand communication strategy, aligned to the EVP, corporate brand, transformation, and strategic direction of the organisation.
- Generate, edit, and proofread high-quality communication materials for diverse platforms including staff, executive messaging, clients, media, website, LinkedIn, and publications.
- Collaborate with internal departments to identify, package, and promote newsworthy content across traditional and digital media channels.
- Coordinate the production of key publications, including the internal newsletter, annual/integrated reports, talent, transformation, CSI, and EVP related reports.
- Support strategic initiatives and campaigns, such as gender equity, ESG, and employee engagement, through tailored communication plans.
- Monitor and report on communication performance, brand sentiment, and EVP resonance using available tools and stakeholder feedback to measure impact and drive improvement.
- Ensure tone, language, and imagery are aligned with brand guidelines and inclusion principles.
- Coordinate internal events and communication campaigns, including leadership townhalls, wellness weeks, and recognition events.

**Minimum requirements**

**Education**:

- Bachelor’s degree in Communications, Public Relations, Media Studies, Journalism, Marketing, or related field (Essential)
- Postgraduate qualification in Corporate Communications, Reputation Management, Digital Marketing, or Strategic Leadership (Desirable)

**Job Experience**:

- 5 years' experience in corporate communications, internal communication, reputation management, or PR (Essential)
- Proven experience managing corporate communication for large or listed organisations (Essential)
- Demonstrated experience in digital communication management (LinkedIn, corporate websites, content marketing) (Essential)
- Experience in embedding ESG, DEI, and transformation narratives in communication strategies (Desirable)
- Exposure to retail, healthcare, or FMCG industries (Desirable)

**Job Related Knowledge**:

- South African and global media landscape and key regulatory frameworks (e.g., POPIA, Companies Act, JSE listing requirements).
- Exceptional written and verbal communication skills.
- ESG, DEI, and transformation frameworks and their impact on corporate positioning.
- Copywriting, editing, and content production across media types.
- Deep understanding of employer branding, EVP communication, and internal communication strategy.
- Digital marketing/communications (social media, web, LinkedIn, analytics).
- Advanced understanding of corporate reporting (integrated reports, abridged annual reports).
- Strategic marketing
- Strong stakeholder engagement and influence at all levels.
- Event coordination and communication campaign management.

**Job Related Skills**:

- Exceptional written, verbal, and visual communication skills.
- Strong digital content creation and social media management.
- Strategic planning, with ability to align communications to business objectives.
- Analytical and data-driven decision-making skills.
- Media relations, negotiation, and influencing skills.
- Project management and resource allocation.
- Ability to lead and mentor teams as well as manage agency partnerships.

**Job Related Competencies**:

- Deciding and Initiating Action
- Working with People
- Writing and Reporting
- Planning and Organising
- Creating and Innovation
- Delivering Results & Meeting Customer Expectations
- Adapting and Responding to Change