Community Manager

5 days ago

Cape Town, South Africa Talent Sam Full time

The Community Manager is responsible for nurturing, managing, engaging and growing a community. They implement social media and communication campaigns to align with client’s marketing strategy. They use online marketing skills to promote a business, engage customers and to build brand recognition. Responsibilities: Implements community management strategy Keeps social media profiles up to date Schedule and publish posts across social media platforms Monitor social media channels and respond to comments, messages, @ mentions in a timely and professional manner Source user generated content across platforms Monitors and reports on community feedback Fosters relationships with influencers Engage with followers to build a sense of community and loyalty Identify potential issues within the community and address them proactively Manage and mitigate negative situations as they arise in real time Executes social listening to deepen consumer understanding around specific topics and deliver insightful point of view back to team Assist in planning and executing social media campaigns and contests Stays informed of the latest social media related trends, updates to platforms and best practices Identify and document specific categories of client red flags and build a process to address each one internally Builds relationships with customers, potential customers, industry professionals, influencers and journalists Advocates for new ideas and approaches in support of continuous improvement/innovation Cross-team collaboration with the account, influencer, and creative teams to ensure cohesive approach to community management Qualifications and Skills: 3-years of experience working as a social media or community manager Expert understanding of all social media platforms Preferred Bachelor’s Degree in Marketing, Communications, English, or a related field Excellent written and verbal communication skills with intense attention to detail Professionalism Strong problem-solving skills #J-18808-Ljbffr

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