East Africa Specialist

2 days ago

Cape Town, South Africa Hospitality Jobs Africa Full time

This position is responsible for sales and guest services, act as the main point of contact for prospective guests, you will handle all communications from initial inquiry, advising, and consulting to find the best itinerary for the guest's needs, through the sales process as well as pre-travel, during-travel, and post
- travel service. Working closely with the Sales Ops Consultants who handle availability, confirmations, and other processing tasks, as well as the Guest Service team who offer concierge service pre-trip and support with any guest problems in-trip.

Responsibilities and Duties:

- Inspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics and suitability of options
- Compile attractive tailor-made itinerary to match client expectations and budgets
- ensuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at the quote, confirmation and pre-travel stages
- Following sales producers as set out in the operating manuals
- Follow up with clients after a safari for feedback and encourage referrals
- working alongside the sales Ops consultant throw-out the sales and confirmation process
- Collaborative approach with Guest Services team to provide best-in-class guest service
- Strive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practices and ideas with the team on a proactive basis
- Report any errors or issues to your line manager immediately on discovery
- Provide proactive support to colleagues in peak or leave times
- contribute ideas, testing, and feedback to aid the continua; improvement of systems including reservations systems, guest itineraries, and others as required
- Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of the 3rd party suppliers) and the countries in which we operate, to continuously strengthen your knowledge of these destinations
- Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes, and product knowledge

Requirement:

- At least 5 years' experience in, and knowledge of East Africa Safari
- At least 10 years' experience in a retail sales role for an African inbound operator
- Knowledge of Business Sales Systems e.g., HubSpot
- Skilled in designing details and individualized quotes for itinerary requests
- Excellent communication skills (written & telephone), a service delivery mindset, and strong customer service focus
- Target-orientated, and experienced in delivering results in a performance-orientated and fast-paced sales environment
- Strong administration and organizational skills with great attention to detail
- Excellent time management skills with the ability to multi-task and prioritize tasks
- Proactive mindset and can-do attitude
- Experience in handling difficult situations (e.g., complaints, last-minute requests, changes whilst travelling)
- Experience in and willingness to handle issues outside of office hours when required

License/Certification:

- Driver's License (required)

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