East Africa Specialist Travel Consultant

1 week ago

Cape Town, South Africa ABC Worldwide Full time

**POSITION AVAILABLE IN WESTLAKE, CAPE TOWN OR RIVONIA, JOHANNESBURG**

**KEY OUTPUTS**
- Creative planning and designing of itineraries
- Managing the reservations process for bookings in a manner which ensures guest budget is achieved
- Handling of bookings from quote to finalising, invoicing and travel documents
- Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
- Emergency duty will be on a rotational basis as per the Retail Emergency BOP
- Working hours early and late shift on a weekly rotational basis
- Calm and professional manner of servicing agents and guests
- Proactive selling of our products and services ensuring the best possible safari for the guests
- An independent, curious and “can do it” nature
- Upholding the values of the company... Care of the people, Care of land and Care of the wildlife

**KNOWLEDGE REQUIRED**
- A passion for delivering service excellence
- An in-depth knowledge of Tourplan advantageous
- **Extensive experience in East Africa Travel and Tour bookings**:

- A good knowledge of South Africa and Southern advantageous
- A willingness and aptitude to learn

**SKILLS REQUIRED**
- Good understanding of terms and conditions, product knowledge, third party and the company
- Product destinations
- Understanding of travel industry channels
- Excellent computer skills
- Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
- Understanding and knowledge of the different markets in which the company operates in
- Relevant understanding of Business to create and formulate a strategy and make commercial decisions
- Sales process and methodologies
- Problem-solving skills
- Experiential Creativity (Crafting Experiences)
- Guest/Client Delight

**PERSONAL CHARACTERISTICS**
- Good interpersonal skills
- Sense of urgency
- Passionate about guest delight
- Diligence and self-motivation to meet deadlines and keep on top of your job
- Willingness/ability to share information and teach and inspire others

**_ Personal growth _**
- Excellent communication skills (E.g. verbal, written, reporting and body language)
- Time management
- Teamwork and interpersonal skills
- Conflict management and resolution
- Attention to detail
- Administration and organization skills
- Paperless filing
- Speed Reading and Typing

**PREVIOUS WORK EXPERIENCE REQUIRED**
- Minimum of 5 years previous inbound tour consulting experience required

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