East Africa Specialist/ Reservationist

4 days ago


Cape Town, South Africa Hospitality Jobs Africa Full time

**Tanzania Reservations**:
Specialize in handling reservations specifically related to Tanzania, including safari lodges and unique experiences.

Leverage your knowledge of Tanzania's attractions and travel logistics to provide expert advice to guests.

**Reservation Management**:
Handle guest inquiries and reservations through various channels, ensuring accuracy and efficiency.

Collaborate with other departments to coordinate special requests and ensure a seamless guest experience.

**Guest Services**:
Provide personalized assistance to guests, embodying the luxury and uniqueness of East African experiences.

Uphold the highest standards of customer service and showcase in-depth knowledge of East African destinations.

**Sales Support**:
Promote lodge services, Tanzania-specific packages, and special offers to maximize revenue opportunities.

Utilize sales techniques to upsell and cross-sell East African amenities and experiences.

**Data Management**:
Maintain accurate and up-to-date records of reservations and guest information, with a focus on Tanzania-specific details.

Generate reports and analyze data to identify trends and opportunities for improvement.

Proven experience in reservations, with a specialization in Tanzania.

In-depth knowledge of East African destinations, particularly Tanzania.

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Familiarity with reservation systems and hotel management software.

Between 3 - 5 Years



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