End User Workspace Specialist

1 day ago

Century City, South Africa JSM Business Services Full time

**Introduction**

**Purpose of the role**:
**Duties & Responsibilities**
- Complex escalations whilst offering mentoring and coaching to junior colleagues in order to upskills those resources.
- Provide technical resolution to the client issues raised in tickets.
- Leading on specialist fourth line support, and the design, implementation and documentation of new services.

Principle Accountabilities
- **Incident and Problem Management** - responsible for 3rd line incident and problem management in relation to End User Workspace problems, incidents and breaches. To technically lead on ensuring an appropriate and robust response to applicable incidents and problems, ensuring root cause analysis and resolution occurs.
- **Technical Subject Matter Expert** - To act and engage as the Subject Matter Expert (SME) on Digital Workplace, both within the department, wider function and overall organisation as required. As SME work closely with other specialist areas to build effective and creditable relationships to understand their End User Workspace requirements, responsibilities and the risk for example Cyber Security and Information Security.
- **Continuous Development** - End User Workspace is fast-paced environment with rapidly changing requirements and a high level of technical skill upkeep and development is required. The post holder will be responsible for ensuring their technical skills is kept up to date and relevant.
- **Governance** - The role is accountable to ensure that relevant industry frameworks and design principles are adhered to, contributing towards safe, secure and reliable End User Workspace solutions and services.
- **Communication**:

- Exceptional communication and collaboration skills with proven success to influence, inspire and support a diverse Tech community.  

**Desired Experience & Qualification**
- A relevant degree / postgraduate qualification, or broad experience and proven success in an End User Workspace/development/specialist area.

**OR**
- Recognised M365 certifications**:Microsoft 365 Security Administrator Associate, Identity and Access Administrator Associate, Information Protection Administrator Associate, Teams Voice Engineer Expert, Enterprise Administrator Expert**

**Education**:

- Diploma (required)

**Experience**:

- Third Line Technical Support: 5 years (required)
- End User Support: 10 years (required)

License/Certification:

- Microsoft 365 Security Administrator Associate (required)
- Identity and Access Administrator Associate (required)
- Information Protection Administrator Associate, (required)

Ability to Commute:

- Century City, Western Cape (required)

Ability to Relocate:

- Century City, Western Cape: Relocate before starting work (required)

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