Application Support Specialist

2 weeks ago

Century City, South Africa BYTE ORBIT Full time

Byte Orbit is an innovative product development company and execution partner. We build and launch awesome products for a variety of clients in the retail and fintech space. If you're looking for a company that treats you like a human, values your expertise and encourages growth - you've come to the right place We're committed to providing a fun environment where you will have purpose and look forward to days of innovation and the opportunity to develop and expand your skills.

**Skills **& requirements****:
01.

WHO WE'RE LOOKING FOR:
An Application Support Specialist who will report into the COO.

While the CX Agents assist end users with first level product support, the Application Support Specialist will provide operational support to Byte Orbit system operators as well as our client’s business users across our portfolio of financial services platforms.

02.

WHAT YOU WILL DO:

- Monitor Systems

Define transactional metrics to be monitored

Create and manage dashboards

Monitor transactional metrics

Report on transactional anomalies

Monitor system performance and respond to alerts regarding performance

Monitor system issues and incidents, triage and escalate as required
- Transactional and System Reporting

Generate adhoc reports based on client requests or audit and other control requirements

Gather requirements for distribution of new reports and work with Product Managers to get these into development

Generate system extracts to facilitate other reporting needs. For example, marketing and customer support reporting

Collaborate with data teams to inform go-to-market and growth strategies
- Support System Users

Manage privileged accounts and permissions

Report on privileged accounts and permissions

Triage escalations from first level customer support (if applicable)

Troubleshoot identified issues and problems raised by system users

03.

EXPERIENCE & SKILLSET

At least 2 years experiences in a similar role

Ability to write complex SQL queries

A qualification in information systems, business administration, computer studies or similar is an advantage

Fluent in use of Jira, OpsGenie and Service Desk is preferred

Ability to design and implement dashboards using tools such as PowerBI, Google DataStudio etc. is preferred

Strong experience in operational support, data administration and analysis, and experience in SQL is a must.
- 04.
- COMPETENCIES:

- Analytical and diagnostic skills
- Critical thinker and natural problem solver
- Insatiable curiosity and willingness to learn
- Interpersonal skills and able to communicate at all levels of the business
- Organised and able to work under pressure
- Solid understanding of data structures
- Professional with the ability to communicate at all levels of the organisation
- Proven ability to learn quickly and understand complex business systems
- Technical acumen
- 05.
- WHY WORK FOR US:

- We are passionate about the personal development of our team members
- We offer the opportunity to have purpose in your role
- Positive and Productive team culture
- Trust & Accountability are important factors in how we work
- We manage our teams based on outcomes, not attendance and understand the value of flexibility and work life balance

**View **More** **Less**

**Benefits**:

- Flexible Working Opportunities- Unlimited Growth Opportunities- Access To Online Learning- Employee Assistance Programme- View more benefitsPrint**Share

  • Application Support Specialist

    6 days ago

    City of Johannesburg Metropolitan Municipality, South Africa Life Healthcare Group (Pty) Ltd Full time

    Clinical Application Support Specialist (Oncology) A vacancy exists for a Clinical Application Support Specialist (Oncology) based at Head Office in Oxford Parks, reporting to the IM Head of Technology Services. This is a hands-on operational position responsible for supporting all Oncology systems and applications, serving as the custodial “owner” and...

  • Branch Support Technician

    1 day ago

    Century City, South Africa Spinnaker Software Full time

    **_Join a team that thrives on collaboration and will offer an environment that feels as familiar as home. We all have and support each other to reach the same goal - Excellent Customer Service! _** Our Western Cape branch is looking for someone that is keen to learn with a can-do attitude. You will provide second line specialist support and assistance to...

  • Application Support Specialist Dunkeld

    6 days ago

    City of Johannesburg Metropolitan Municipality, South Africa Life Healthcare Group (Pty) Ltd Full time

    Clinical Application Support Specialist (Oncology) A vacancy exists for a Clinical Application Support Specialist (Oncology) based at Head Office in Oxford Parks, reporting to the IM Head of Technology Services. This is a hands-on operational position responsible for supporting all Oncology systems and applications, serving as the custodial “owner” and...

  • IT Applications Analyst

    5 days ago

    Century City, South Africa JSM Business Services Full time

    **Job Title**: IT Applications Support Analyst **Job Types**: Full-time, Permanent **Job Location**: Century City, Western Cape **About Us**: We are dedicated to providing specialized service to UK firms, ensuring they receive the expertise, reliability, and personalized support they deserve. Our success is driven by a relentless commitment to finding...

  • Operations Support Specialist

    5 days ago

    Century City, South Africa BYTE ORBIT Full time

    **Skills **& requirements****: 01. KEY RESPONSIBILITIES: **Troubleshooting and Issue Resolution** - Manage system incidents and work with development, CX and product teams to identify root cause and drive rapid resolution to system incidents - For certain products, handle incoming requests, escalations and issue resolution **Operational User Support** -...

  • HR Business Partner: Support Specialist

    1 week ago

    Century City, South Africa Vodafone Full time

    **Role purpose**: The HRBP Support Specialist plays a crucial role in assisting the ME HRBP Commercial Functions in supporting the Human Resources Business Partner (HRBP) team in the delivery of HR services to the commercial departments within the organization by providing administrative, organising, administrative and operational support to the function....

  • End User Workspace Specialist

    1 day ago

    Century City, South Africa JSM Business Services Full time

    **Introduction** **Purpose of the role**: **Duties & Responsibilities** - Complex escalations whilst offering mentoring and coaching to junior colleagues in order to upskills those resources. - Provide technical resolution to the client issues raised in tickets. - Leading on specialist fourth line support, and the design, implementation and documentation of...

  • End User Workspace Specialist

    1 day ago

    Century City, South Africa Job Crystal Full time

    A company providing secure cloud transformation by combining Microsoft cloud technology with cyber security, and managed services is looking for an End User Workspace Specialist in Cape Town. Location: Cape Town, South Africa Hours: Core UK Operational Hours **DUTIES & RESPONSIBILITIES, NOT LIMITED TO**: - Complex escalations whilst offering mentoring...

  • Programme Specialist

    1 week ago

    Century City, South Africa NACOSA Full time

    The Programme Specialist will lead activity efforts to network with and build strategic alliances and relationships with key provincial and district stakeholders in the Adolescents Girls and Young Women, gender and sexual violence field and act as a thought leader at high level engagements representing NACOSA. **The duties and responsibilities of the...

  • Desktop Support Specialist

    2 weeks ago

    Century City, South Africa Forvis Mazars Full time

    **Mazars, a leading international audit, tax and advisory services firm, has a challenging opportunity available in our IT department in the Cape Town Century City office. The person would be tasked with providing a support service to ensure that PCs (IT equipment), telephones, printers, cell phones and equipment are functioning optimally at all...